Customer Tech Support Assistant - 12 month ftc

Zzoomm are looking for talented people to help roll out the Full Fibre network of the future. So come and work for rapidly expanding telecommunications company with nationwide ambitions.

If you are an experienced Customer Tech Support Assistant looking to be part of a fantastic journey within a multifaceted and dynamic high-growth business, then we’d love to hear from you.

The role of a Customer Tech Support Assistant

As one of our dedicated and friendly Customer Tech Support Assistants you will be the person that represents Zzoomm to our customers, potential customers and other member of the public. You will work as part of our excellent Customer Care Team to help resolve queries, questions and conduct technical troubleshooting. Your role will centre around prioritising customer issues that may come via a variety of channels, taking ownership of such queries and progressing open cases to completion. This will all be done whilst keeping the customer up to date and delivering first rate customer satisfaction.

You’ll know how to…

• Manage your workload in a busy customer care environment
• Respond to a variety of different enquiries
• Deal with questions surrounding technical troubleshooting
• Assist people in a way that uses language they understand
• Make customers feel valued and listened to
• Communicate across different departments to find answers
• Remain calm when dealing with stressed customers
• Work quickly but accurately when dealing with queries

Please note that to be considered for this role, you must come from a technical support background within a telecoms/broadband environment.

What we offer…

• Up to £27,000 basic salary (12 months FTC)
• 15% discretionary bonus scheme
• Annual Leave - 25 days paid holiday + 1 day off for your birthday + bank holidays
• Pension – you pay 4.5% and Zzoomm pays 4.5% into your pension
• Life assurance 4 x basic salary
• Health cash plan so you can claim money back for essential health
• 24/7 access to an online doctor
• Exclusive offers and discounts from over 1000 popular retailers

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Salary: Up to £27,000.00 per year

Benefits:

• Company pension
• Employee discount
• Referral programme
• Store discount
• Work from home

Schedule:

• Monday to Friday

Work Location: Remote