IT Support Assistant
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Position Overview & Specifications
Full time fixed term
Location: York
Salary: £21,761 to £22,630 per annum
These posts are available for York St. John University students pursuing a placement year (September 2023 - August 2024)
The team
ITS (Innovation and Technology Services) is the University's IT directorate, responsible for the maintenance and onward development of IT Services that support the University's business needs and the development and design of innovative new services in support of the University's Digital Strategy. ITS is a friendly and supportive place to work.
The role
Are you considering a role in IT? If not, why not? Modern IT departments have a wide range of disciplines and offer excellent career opportunities for applicants from a wide range of backgrounds, both technical and non-technical. York St. John is offering 3 students the opportunity to work as an IT Support Assistant.
We are looking for applicant who are interested in developing an understanding of the opportunities available in a career in IT. We are particularly interested in anyone who is seeking to develop skills in business and data analysis and developing service excellence. ITS welcomes placement year students who can provide the team with a student view of our services. Successful applicants will have an opportunity to work alongside colleagues delivering projects and undertaking day to day IT service management.
Past projects have included the development of a new IT Service Management tool and the configuration and installation of a Firewall for our London Campus. Opportunities will be available to work alongside Cyber Security experts, Learning Design experts, Application, System and Data analysts.
Previous Placement Year Students have enjoyed their time with us and have gone on to gain employment in Digital roles.
Required skills and experience
- Great customer service skills.
- Working as part of a team.
- Problem-solving skills.
- Creation and maintenance of documentation and asset information.
Additional Information
Contact for informal enquiries- S.bower1@yorksj.ac.uk
If you require a reasonable adjustment in order to apply for this position please contact vacancies@yorksj.ac.uk. Within the application form there is an opportunity for you to request a reasonable adjustment at the interview stage of the process, however if you wish to discuss this in further detail at any point in the process please do not hesitate to contact us.
We offer a wide range of employee benefits including -
- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period
- Pension scheme
- Health Cash Plan after six months service
- Employee Assistance Programme
- Relocation expenses package for certain roles
- Visa loan scheme
Read more about our culture, working arrangements and benefits for York St John employees here.
We offer a range of family friendly and inclusive policies and facilities to support staff from different backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
Please note that CVs are not accepted in place of the application form.
Closing Date - Friday 19 May 2023 at midnight
Provisional Interview Date - Wednesday 07 June 2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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IT Support Assistant • York St John University
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