Generic Contact Centre Officer

• Employer: Wyre Council
• Salary: £22,369 - £27,344
• Location: Civic Centre
• Contract: Permanent
• Working Pattern: Flexible Hours
• Hours: 37 hours per week.
• DBS Check: No
• Closing Date: 14/05/2023 at 23:59
• Reference: Res/23/235374

Ask anyone what they think our Contact Centre does and the answer will most likely be “they answer the phones”. While that is indeed one of our jobs, we also do lots of other things, like managing the housing benefit and localised council tax support schemes, maintaining the council tax and business rate database’s, undertaking the administration of many of the council software systems, and playing a leading role in the ongoing digitalisation of council services.
Add to the above the fact that for the past three years we have also been busy delivering many of the various Government sponsored Covid-19 and cost of living financial support schemes like the energy rebates and the household support fund, and as you can see, we do a lot more than just answer the phones. We have so much to do in fact, that we need new recruits to join us. So, if you are highly motivated, eager to learn and considering a career in local Government, we may have the perfect opportunity you’re looking for.
The successful applicants will have excellent communication and keyboard skills, be friendly, approachable and able to work under pressure as part of a team.
Full training will be provided to the successful applicants who will work in the Revenues and Benefits team, administering council tax, housing benefit and localised council tax support, and handling incoming enquiries made through the council website, email, over the phone and face to face regarding council tax and benefits.
Previous experience in the administration of council tax, housing benefit and localised council tax support would be advantageous, as would experience in the use of the NEC revenues and benefits software system, but full training will be provided to the right applicants.

Job Type: Permanent

Salary: £22,369.00-£27,344.00 per year

Benefits:

• Company pension
• Flexitime
• Free parking
• On-site parking
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• No weekends

Work Location: Hybrid remote in Poulton le Fylde