Wayleave Coordinator

Wildanet is a thriving and growing internet provider bringing superfast and super-reliable service to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business.

Wildanet, building careers from the Southwest to anywhere.

Job Title: Wayleave Coordinator

Benefits: Company Pension/ Employee Assistance Programme for you and your family/ Onsite Free Parking/ Eyecare Vouchers/ Flexible working/ Hybrid working available/ Bespoke Training & Development Plan/ Spontaneous Awards/ Enhanced Sick, Family leave and Statutory Leave/ Flu Jabs/ Employee Share Options/ Death in Service Benefit/ Paid leave for charity support/ Complimentary tea and coffee in the office/ Attractive holiday package/ Free Broadband (after probation has been passed).

Location: Liskeard Office and occasional travel

Salary: £25,500 - £27,500 DOE

Role Purpose: The purpose of this role is to assist the Wayleave Coordinators, Wayleave Supervisor and Wayleave Manager, on an administration level through supporting with day-to-day tasks, working towards a common goal of securing as many completed Wayleaves as possible, using the defined process.

Main Responsibilities: The Wayleave Coordinator will be responsible for developing, creating, documenting, and researching all aspects of the Wayleave processes, from agreement generation to daily and weekly reports. You will coordinate with other departments to help them with matters of a wayleave nature.

Key Activities:

While duties and responsibilities will vary, they typically include:

• Support the Wayleave Manager, Wayleave Coordinators and Wayleave Supervisor in their day to day activities ensuring escalations are actioned correctly
• Using effective communication to work with and support other Stakeholders across the business, to ensure wayleaves are identified and documented in a timely manner and daily queries are answered within 24 hours
• Working from a build plan to identify private areas of land and initiating contact with the landowners, with a view to gaining their approval to build infrastructure on their private land
• Delivering exceptional customer service through a variety of methods to keep landowners up to date with any progress. Preferred method would be telephone. Where this is not possible, emails and letters would also be acceptable
• Successfully close Wayleave agreements through gaining Landowners signatures
• Work alongside the Wayleave Coordinators to create and update schedules, log wayleaves and ensure they are signed off and documented correctly
• Work alongside the Wayleave Coordinators to work through individual & specific requests made by Landowners or Company
• Support with the collation and delivery of reporting required by wayleave dependent areas of the business, internally & externally
• Support with co-ordination and documentation of wayleaves
• Escalating any issues pertaining to land ownership or build to the Wayleave Supervisor/Wayleave Manager
• Support with the development and creation of reporting
• Support with wayleave resource planning
• Work with other teams in the business who are involved in the wayleave process such as Finance, Build Teams or Service Delivery to ensure a robust end-to-end process is in place for wayleaves

Essential Person Specification

Knowledge:

• Understanding of how to accurately interpret land boundaries on a map
• Good understanding of Microsoft Office and use of CRM tools
• An understanding of the importance of delivering exceptional customer service
• Knowledge of telecommunications (desirable)
• Knowledge of wayleaves (desirable)
• Understanding of how to research and interrogate the Land Registry (desirable)

Skills/Attributes:

• Good coordination skills and ability to take and execute clear instructions
• Proven track record in being able to work to pre-defined processes
• Ability to multitask and work well under pressure in a fast-paced environment and able to adapt to change that will drive improvement
• Ability to create/update daily/weekly business reports
• Excellent communication & interpersonal skills
• Quality and attention to detail
• Process-orientated
• Self-motivated and proactive
• Confident, outgoing, and personable
• Good organization and multi-tasking
• Able to deliver an exceptional customer service experience
• Able to prioritse tasks
• Ability to adapt language, to suit appropriate audience and situations
• Adaptable
• Able to work to deadlines
  

Experience:

• Experience of working to high levels of compliance and attention to detail
• Experience of working within a process driven environment
• Experience working within property management/estate agency or using land registry
• Experience of tailoring retail and consumer contracts (desirable)
• Experience in a customer/supplier facing environment

Qualifications:

• Qualified in English and Maths to a grade ‘C’ or equivalent

Circumstances:

• Standard working hours will be Monday-Friday 9am – 5pm
• Hybrid working role
  
• Must be able to conduct themselves in a professional manner