PNC Bureau Liaison Officer
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Position Overview & Specifications
Job Title: PNC Bureau Liaison Officer
Salary: £23,331- £26,565
Grade: 4
Closing Date: 15/2/23
About the role:
To be responsible for the operation of the Police National Computer Terminal, other computerised databases and ancillary equipment commensurate with the operation of the PNC Bureau.
Specific Role Responsibilities:
- To update the PNC system ensuring accuracy of input in accordance with National PNC requirements, Force procedures and the Data Protection Act, including inputting for non-police agencies.
- To provide DVLA liaison to force to provide DVS & Compact administration to force.
- To be responsible for the entry of all Magistrates and Crown Court warrants onto PNC and CONNECT as received via Bichard portal Xhibit and LIBRA and liaise with Offender Managers as necessary.
- To Create and monitor critical risk markers on ControlWorks.
- To maintain the terminal in efficient order, including the cleaning of keyboard, screen etc. and the operation of routine security precautions.
- To assist with PNC faults and breakdowns, resetting passwords, unbarring user IDs and liaising with Hendon Service Desk with regard to terminal unlocking.
- To operate such other communications or message handling equipment as may be required, including the receipt, logging and forwarding of OASIS, telephone/fax/e- mail messages and updating various indices.
- To act as administrators of the COMPACT missing persons system, including granting levels of access, and to liaise with the Missing People charity on request.
- To perform VODS and QUEST extended searches on PNC, and to perform all transaction logging enquiries for the Force
- To provide Help Desk facilities with regard to PNC/DVLA/COMPACT/DVS and custody checks. Routine filing and photocopying and distribution of documents, printouts etc.
- To process Home Detention Curfew and Early release licences, and to process Hendon Daily Activity File printouts.
- To operate the PNC terminal by inputting requests for information, receiving the replies, following Force security of information procedures, and maintaining and interrogating enquiry indices.
- To approve new PNC warning Markers as per approved Home Office policies.
- To carry out any other duties commensurate with the purpose and grading of the post that may from time to time be determined.
- To provide support to cover 24 hour shift work as required
Knowledge Skills and Delivery:
Essential Requirements
- Proven computer skills.
- Proven PNC skills.
- Experience of searching of records and indices.
- Good communication and decision-making skills.
- Ability to prioritise work and organise workloads.
Desirable Requirements
- Phoenix trained to names update level.
- Proven knowledge of Data Protection Legislation
- ControlWorks trained. To level 2
- Proven knowledge of Police procedures and computer systems
Hours
The hours of work are 36.5hrs a week at times agreed by management. Core operating hours of the PNC resulting unit are 08:00 – 18:00. Duties may vary according to local operational needs.
Vetting
Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.
Medical
Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.
Contact
If you have any questions please feel free to pop Sarah an email sarah.eatonhadley@westmidlands.police.uk
West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.
It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.
Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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PNC Bureau Liaison Officer • West Midlands Police
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