Senior Commercial Account Manager

Description

Location: The Speechmark, London (Blended home working)
Salary: Competitive + Vodafone Benefits
Hours: 37.5 Full Time (Part time/ Job Share considered)

Device Operations, Products and Services sits in the Consumer Business Unit (also supporting the Enterprise Business Unit) in Vodafone UK and has a reporting line into Vodafone Group Product & Services. The purpose of the team is to evaluate, build, deliver and manage in life market leading, profitable products & services which deliver great customer experiences, with end-to-end responsibility for all hardware and software products in Vodafone UK.

What will you be doing?
You will manage a team of 5, which owns our relationship with our largest vendor and is responsible for the quarterly/annual planning and negotiations process as well as the reporting across the Devices team. You will ensure we have the right products in the right place at the right time, driving exceptional results, and customer satisfaction.

You will work alongside other Products & Services teams and Commercial, Marketing, Digital and Sales teams to build collaborative relationships between various stakeholders, including Vodafone Group. You will own the UK handset strategy for the short and medium term, whilst providing input to the global handset strategy.

As a key member of the Device Operations management team, you will be leading a commercial data driven function providing the business with critical information to drive real time decision making. Working with some robust but very manual systems, you will look at methods of improving product flow, reducing cost and increasing service through the implementation of a robust S&OP process.

Who are we looking for?

• You will have proven experience in Commercial Device Management.
• You will be have excellent people leadership skills, with experience building happy, high-performing teams.
• You will be commercially minded with attention to detail and ability to simplify
• You will be an excellent communicator and influencer with the ability to inspire at all levels of an organisation
• You will have experience developing customer relationships and building collaborative forecasting processes.
• You will have a proven track record of customer focus as well as achieving cost savings and business improvements

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your past experience doesn’t align exactly with every part of the job description, we would encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

What’s in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.