Product Manager

THE COMPANY:

VitalHub UK is a leading group of health-tech companies, with a collective of over 75 years of experience in collaborating with the NHS, to co-design, develop and deploy expert digital patient-flow solutions.

We work with the NHS to improve care services, achieve higher levels of operational efficiency, and enable more coordinated, continuous, and ultimately safer care for patients. Our portfolio of solutions aims to simplify the complexity of data integration for the healthcare industry and are deployed across over 66% of the NHS in England, as well as internationally, and serve to support healthcare organisations to manage patient care services.

VitalHub UK includes Transforming Systems, Intouch with Health, Synopsis, MCAP, Alamac, Jayex Acute, Beautiful Information, S12 Solutions and Hicom.

THE ROLE:

Product Manager

The purpose of the Product Manager role is to ensure that the product supports the company’s overall strategy and goals. The Product Manager will be responsible for managing the Flow product’s lifecycle, from conception through to product delivery ensuring the highest possible quality levels of delivery to our customers.

This role reports into the Head of Product Management Office and will be responsible primarily for the management of the Flow Product suite, working closely with internal and external stakeholders, designers, developers, quality assurers, project managers, sales professionals and more. You will pitch and position new ideas for product feature development, work closely with engineering and design teams to bring the product to life and ensure that the product meets the needs of the target user or customer.

KEY RESPONSIBILITIES:

Responsibilities within the role of Product Manager will include but is not limited to:

• Work closely with the business to help define the product vision, strategy and roadmap.
• Manage the product backlog to ensure all work items are refined and prioritised to meet the needs of the customer and are aligned with the roadmap and product strategy.
• Work closely with the technical, operations, sales, marketing and support teams to ensure business and customer satisfaction goals are met.
• Conduct feasibility studies for new ideas/opportunities to establish proof of concept.
• Perform regular product reviews to identify enhancement opportunities.
• Gather, manage, and prioritise market/ customer requirements. Management of the requirements elicitation and analysis process is essential, understand the market and needs of the users to anticipate user requirements and collaborate with the development team address them to enhance the development process.
• Working with cross functioning teams, act as the customer advocate articulating the users needs and be able to translate this into product features and user stories.
• Liaise with the Development and QA teams to ensure a seamless transition between both departments so that all prioritized stories are developed, verified, and validated and meet customer expectations/requirements.
• Own the Product review process to validate completed work against requirements to ensure that they meet customer expectations/requirements.
• Conduct internal and end user training on new features, modules and products
• Effectively manage product releases and communicate new releases to stakeholders and end users.
• Liaise with the Customer Care team to answer product questions or categorize and prioritize reported defects.
• Articulate the impact of defects and associated risk and effectively manage exit criteria.
• Analyse user feedback
• Act as the key point of contact between the users, business and the development team and support the Head of Product Management
• Prepare product development status reports for the customers and/or internal stakeholders

THE RIGHT PERSON:

We’re looking for someone who can:

• Own the entire lifecycle of the Product from ideation to delivery.
• Show a keen interest in continuous learning and professional development.
• Display excellent presentation skills.
• Provide a meticulous approach to delivery with a keen eye for detail.
• Be confident, independent, proactive and uses their own initiative.
• Collaborate with multiple teams and colleagues.
• Focus on results and timely delivery.

EXPERIENCE:

Essential

• 2-3 years of product management experience

• University degree, evidence of continuous learning, or equivalent in Engineering, Product Management, or a related field

• Excellent written and verbal communication skills.
• Experience working across the full product development lifecycle and coordinating UAT phases with business users.
• Experience of writing requirements documentation/stories
• Deep understanding of the software development lifecycle
• Experience of working closely with developers and business users in a highly collaborative environment
• Experience of working in agile development teams
• Experience of using defect tracking and test management tools such as JIRA, Zephyr, confluence.
• Experience in requirements management
• Ability to learn product configurations and train internal stakeholders or customers

Desired

• Experience in working as a Product Manager, Product Owner, or Scrum Master
• An active interest in the product management industry, for example self-study, or writing blogs.
• Strong analytical and problem-solving skills.
• Excellent Teamwork skills with Proven ability to influence cross-functional teams without formal authority.
• Active listening skills and multi-tasking capability
• Technical product knowledge or domain expertise
• Market research and competitive analysis skills

As an equal opportunities’ employer, VitalHub is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join VitalHub.