Personal Travel Advisor
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
Job Details
In a nutshell
We love to disrupt the market with fresh ideas. Bringing new approaches to the industry and remaining a loud and proud voice for positive change - be it on issues of sustainability, people, or our communities. So, if you're ready to take your career to new heights, read on.
We're not just travel agents; we're dream makers and groundbreakers! As a Personal Holiday Advisor, you'll become the specialist, creating once-in-a-lifetime trips, and making our customer's dreams a reality.
Day to day
- Working alongside our award-winning retail team who share your passion and dedication to delivering outstanding customer service.
- Establish trust and use your personality to inspire our customers to craft truly memorable holidays.
- Look for ways to blow our customers away with our products to create magical moments throughout their journey.
- Strive to achieve individual and team targets.
- Collaborate with other teams across the business and third-party suppliers.
About you
- Excellent customer service skills with a strong commitment to achieving targets.
- Dedicated to building a repeat customer base.
- Creative and adaptable to overcome challenges in a constantly evolving environment - no two days are ever the same.
- Self-motivated and driven taking pride in your work.
- Flexible and able to work varied shifts in line with customer demand. This will include evenings and weekends.
- Our training kicks off with our famous "First Dates" in our amazing head office building in Crawley. This is followed by a four-week training programme which is a combination of virtual and in-store training.
- Industry-leading Staff Travel benefits with up to seven flights a year to any of Virgin Atlantic's destinations (did someone say Barbados?)
- Ongoing coaching and development throughout your career.
- Generous contributory pension scheme and life assurance.
- EVE benefits - a catalogue of optional salary sacrifice benefits such as travel insurance and dental insurance.
- Access to our Employee Assistance Programme and Digital GP service.
Be yourself
To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we've got your individual considerations covered.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Personal Travel Advisor • Virgin Holidays
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