Client Care Assistant

Our front-of-house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team. The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills. This role is fast-paced, friendly and fun with no working day the same.

The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills.

• Liaising with clients and the clinical team to ensure effective customer service
• Completing various administrative duties for the clinical team and the business
• Promoting our fantastic Healthcare Plan
• Meeting and greeting clients with an effortless smile
• Booking appointments and diary management
• Managing telephone and email enquiries
• Taking payment for services and products
• Managing cash, stock and client accounts
• Opening and closing the practice.

CLIENT EXPERIENCE

• Execute good telephone techniques, keep accurate records of discussions or correspondence with clients
• Build relationships with the clients, demonstrate empathy, and facilitate in delivering an excellent level of service at every touchpoint
• Be a presence within reception, lead by example by engaging with clients and their pets
• Ensure that all other staff members follow your lead in building relationships with clients
• Ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person.
• Enforce housekeeping rules, including how the reception team present themselves to customers and no eating on the front desk etc.
• Ensure staff are mindful when clients are present, conversations must be kept professional

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

Rota

42 hours a week including 1 Saturday in 3

1 Bank holiday per year

Flexible shift pattern