Verified Transatlantic Corridor:
🇺🇸 United States | 🇬🇧 United Kingdom
OP
OppaJob US & UK Career Gateway
Home / United Kingdom Jobs / IT Helpdesk Engineer, EMEA
🇬🇧 United Kingdom Corridor 🛡️ Verified Employer Direct Placement

IT Helpdesk Engineer, EMEA

🏢 Vantage Data Centers 📍 London, England 💼 Company - Private
Currency:
£33,315 - £47,514
£2,776 - £3,960 / mo
Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics
Location Base
London, England
Tier-1 UK Economic Zone
Est. Take-Home Pay
68% - 74% (After PAYE & NI)
Single tax filer baseline
Transatlantic Parity
1.0 GBP ≈ $1.28 USD Living Standard
Direct corporate benchmark

Position Overview & Specifications

About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Position Overview
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across six markets in North America and six markets in Europe, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Vantage’s business is growing exponentially through a combination of greenfield market expansion and acquisitions across North America and Europe.
With US$3.6B in new capital raised, Vantage doubled in size, entered international markets and increased IT capacity by more than 90 percent in 2020, and the expansion trajectory is set to continue.
Vantage’s committed to being a workplace of inclusion centres around equity, respect and acceptance for all. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Come join the growth journey!
#growthatvantage
Essential Job Functions
  • To provide first line helpdesk and end user support to staff, clients, and visitors
  • Assist in the care and maintenance of computing, network and office equipment
  • Diagnose and troubleshoot technical issues with software and hardware
  • Prioritise, log and track multiple issues through to resolution, within agreed time limits
  • Properly escalate unresolved issues to appropriate teams
  • To install and configure software applications
  • Be the link between our internal customers and IT department
  • Proven work experience as a Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of applications, computers, mobile devices, and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Active Directory, Azure and Office 365
  • Cyber security, Antivirus & Firewalls
  • Troubleshooting, Incident, Change and Asset Management frameworks (ITIL)
  • Strong prioritisation and organisation skills with the ability to handle multiple tasks at once
Job Requirements
  • Ability to work under pressure and manage multiple projects.
  • 1+ years (s) experience in a similar helpdesk environment.
  • Excellent customer service skills.
  • Experience in a wide range of technologies.
  • Excellent written and oral communication skills.
  • Working within an ITIL environment. Preferably holding a current qualification.
  • Technical qualifications such as Comptia A+, Network + would be advantageous.
  • Experience of Agile methodologies would an advantage.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do.

Safety and security always matter. During COVID, all positions that can work remotely have been, and appropriate steps have been taken to ensure the safety of employees in any position essential to be on site. Regardless of where you are working, technology to work effectively is provided on or in advance of your first day of employment.

Vantage Data Centers is an Equal Opportunity Employer
London Office, Hybrid
Full Time
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard an efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Safety and security always matter. During COVID, all positions that can work remotely have been, and appropriate steps have been taken to ensure the safety of employees in any position essential to be on site. Regardless of where you are working, technology to work effectively is provided on or in advance of your first day of employment.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Partner Career Resources • Adsterra Native Ad
Sponsored

Candidate Selection & Onboarding Process

1

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

2

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

3

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

4

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

International Career Advisory • Verified Partner Network
Sponsored

Similar Opportunities in United Kingdom View All UK Roles →

Principal Data Analytics Specialist

Kensington Capital & Analytics • 📍 London, England
£75,000 - £95,000 Apply ↗

Senior Clinical Diagnostic Radiographer

NHS Greater Manchester Health Trust • 📍 Manchester, England
£43,742 - £50,056 Apply ↗

Werkstudent Mobile Development (m/w/d)

Teveo Gmbh • 📍 Bristol, England
£43,415 - £56,159 Apply ↗
Vantage Data Centers official logo
Hiring Organization
Vantage Data Centers

Apply for this Position

Location: London, England
Eligibility: Verified Employer Direct Placement
Schedule: Company - Private
Employment Guide (UK)
Direct corporate application with zero applicant fees.
Get UK Job Alerts

Receive high-paying Information Technology openings directly to your inbox.

Quick Action IT Helpdesk Engineer, EMEA