Front of House - Days

Salary: Up to 25.5k

Location: Deansgate, M15 4UP

Role Summary:

Based at our fantastic development in Manchester. You’ll form part of the facilities team and act as the face of the development, providing a first class evening support for our residents, displaying professionalism and a genuine care for the property. This is a permanent role, working from on a 7.30am to 7.30pm on a 4 on / 4 days off shift pattern.

Responsibilities for the Front of House / Concierge will be:

• To be available to residents at all times, or ensure proper ‘signposting’ when away from the desk.
• To personally keep on top of cleaning, to maintain the highest standards of communal areas.
• To personally deal with any maintenance issues and problems identified out of hours.
• Support with any viewings as and when needed if required
• Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
• To provide utility meter reading for all properties as and when required.
• To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
• To manage car parking to ensure everything runs smoothly.
• Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
• To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
• To complete bin rotation on a regular basis
• Building Patrols, CCTV Monitoring & Safety Checks.

The ideal candidate will have/be:

• Previous experience high quality front of house/concierge service of a residential property or hospitality environment
• Customer service experience, including dealing with difficult situations.
• Excellent written and verbal communication skills.
• IT skills to support the use of Microsoft office packages including Word, Excel and Outlook as well as other systems knowledge such as databases or booking systems.
• A confident lone worker able to handle situations effectively.

• We offer amazing benefits such as, 23 days annual leave rising to 25, enhanced family leave policies, cycle to work scheme, enhanced sick pay, and much much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!