Gateway Team Leader
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Position Overview & Specifications
Gateway Team Leader
Student Journey - The Gateway
The Gateway Service is the hub of all student enquiries. Providing a physical and digital delivery of advice and guidance for students on issues affecting any aspect of their university life.
The Gateway Team Leader is responsible for managing the day-to-day operations of the Gateway service. The post holder will provide operational leadership, supporting, motivating and training the Gateway Liaison Advisers enabling them to continuously offer a high level of customer service to our students.
We are looking for an inspirational individual who is passionate about delivering an excellent student-centered service. The post-holder will have experience in leading a front facing customer service team. They will demonstrate the skills necessary to identify trends from data and develop initiatives to proactively address student administrative difficulties.
In addition, the post-holder will have excellent communication skills regularly liaising with professional service staff, academic staff and with external contacts.
More details about the role can be found in the Role Profile, if you have any further questions, please contact Alison Simms, alison.simms@sunderland.ac.uk
The University of Sunderland has been awarded the Time/ Sunday Times University of the Year for Social Inclusion for 2021, follow the link below to see why!
An Inclusive Place to Work - University of Sunderland - YouTube
The University of Sunderland is proud to be an equal opportunities employer, treating all applicants equally and ensuring recruitment is based on merit. However we particularly welcome applications from the following groups as they are underrepresented within the University of Sunderland at this level/in this area: Women, LGBT+ and Black, Asian and Minority Ethnic applicants, as well as candidates with disabilities, whether hidden or otherwise. In addition, we are ‘happy to talk flexible working’.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Gateway Team Leader • University of Sunderland
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