AV/IT Technician

To support and maintain audio-visual and IT learning technologies as part of the Audio Visual Services (AV Services) team, ensuring the student learning experience is uninterrupted and uncompromised. Contribute to the research, development, and implementation of new and more advanced audio-visual learning technologies so that the university’s teaching environments remain effective, relevant and efficient, as new technologies and teaching methods emerge and develop.

1. Coordinate and assist AV technicians in the installation and replacement of AV equipment and systems in centrally managed learning spaces. Ensuring a standardised approach to equipment installation and reducing the risk of impact to student experience.

2. Coordinate with external suppliers and contractors, and specialist teams within information services such as the network infrastructure team to plan and facilitate the integration of AV equipment, such as networked AV, control systems, projection, switching, infrastructure etc, in new and existing systems. Ensuring installations meet the university’s standards and will provide excellent AV provision in learning spaces.

3. Support and maintain audio-visual equipment in centrally allocated learning spaces. Proactively maintain learning spaces through remote monitoring system administration and cyclical maintenance regimes; reactively support learning spaces through emergency end-user support and fault resolution to minimise the potential impact to student learning experience.

4. Support, advise and train end-users in the operation of various AV technologies provided in learning spaces. Improving the student learning experience by ensuring end-users are familiar with and competent in the operation of AV technologies.

5. To maintain up-to-date knowledge and understanding of current and emerging technologies, best practises, and protocols, relevant to learning space technology and IT infrastructure. Through collaboration with internal and external contacts, ensure learning space technologies remains relevant and future-proof, the student and academic learning and teaching experience.

6. Provide specialist input into development of learning space AV/IT design and practices. Ensuring that our technology provision meets with end-user requirements and contributes to the university's strategic aims.

7. As a member of the Audio Visual Services (AV Services) team, provide audio visual support, including mixing audio for live teaching and University events.

8. Other tasks and duties as may be assigned to meet the objectives of the wider team, Information Services, or the University as a whole.

A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role or Scottish Credit and Qualification Framework level 8 (Scottish Vocational Qualification level 4, Higher National Diploma) or equivalent, e.g., CTS standard in AV or IT and experience of personal development in a similar role supporting relevant systems.

A2 Technical AV and IT networking knowledge relevant to the duties required in this job.

A3 Working knowledge of MS Windows and AV configuration software.

A4 Experience in service delivery gained from a customer focused environment.

A5 Knowledge of network protocols and principals.

B1 Basic knowledge of audio mixing best practice and principles.

C1 Ability to demonstrate personal initiative, self-motivation, judgement, and well-developed technical and problem-solving capabilities, working logically through complex problems, from information gathering to satisfactory resolution, including the skill of knowing when to involve others with specialist skills or more experience.

C2 Ability to deal with a broad spectrum of users teaching space equipment who possess a variable range of technical knowledge in a clear and supportive manner.

C3 Well organised to meet scheduled activities and deadlines related to the job.

C4 Able to demonstrate the effective transfer of skills and knowledge to colleagues, other staff, and students in the use of technical equipment and platforms.

C5 Possess excellent written, oral, communication and numeric skills.

C6 Ability to work without direct supervision under pressure.

C7 Ability to work and contribute as part of an AVIT technical support team.

E1 Considerable experience of AV instals.

E2 Relevant experience in a similar or related support role.

E3 Substantial operational and technical knowledge of relevant systems including the installation, maintenance, and support of AV equipment.

E4 An understanding of the operation and topology of networked AV systems within teaching space environments.

E5 Experience in liaising with external stakeholders including AV contractors.

F1 Familiarity with scheduling timetabled events using proprietary scheduling packages.

F2 Sound technical background, including knowledge of currents standards and developments in audio-visual technologies.

F3 Sound technical IT experience including applied knowledge of IP networking.

F4 Understanding of pedagogical benefits of lecture recording.

F5 Experience of a customer focused service delivery environment.

Salary will be Grade 6, £30,502 - £34,308 per annum.

This post is full time and open ended.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.