Band 3 Complex Discharge Administrator

Job summary

The successful candidate will have a professional approach, excellent interpersonal and communication skills and a confidential and compassionate outlook. They will be well organised with the ability to work on their own initiative as well as within a challenging team environment that is pressured and work to strict timescales in order to meet the needs of the service.

The successful candidate will have a good standard of education, excellent keyboard skills and be proficient in Microsoft packages, in particular Excel.

Training will be provided in the use of the Birmingham City Council Eclipse computer system and University Hospitals Birmingham systems

Posts available:

X1 - 37.5 hours per week permanent

X1 - 24 hours per week permanent

Main duties, tasks & skills required

The Complex Discharge Support Team is looking for enthusiastic, proactive and motivated administrator to join our dynamic team. The post is full time, with cross site working at the Queen Elizabeth Hospital, Heartlands Hospital, Good Hope Hospital and Solihull Hospital

The team provides a comprehensive 7 day administrative service on behalf of the Trust to support Social Workers, Complex Discharge Nurse Specialists, Ward Staff, Therapists, Community Teams, patients and relatives in the referral and assessment process to facilitate safe and timely discharges from hospital.

Flexibility and team working are essential to deliver a high quality service.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description

*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

Person specification

Qualifications

Essential

NVQ Level 3 in Business Administration or equivalent qualification and/or experience in an administrative environment.

RSA level II or equivalent experience

Experience

Essential

Experience of working in an administrative environment, ideally in a Healthcare setting

Experience of working with the public/ customer service

Experience of Microsoft packages including Word, Excel, Outlook

Demonstrate an understanding of confidentiality and equality and diversity and be able to apply the principles to everyday working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.