IT Support/ Customer service Advisor
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Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
Customer Service Advisor/ IT Support
Full Time/Permanent
Trafford Park
£23,000 salary
Hybrid
Start Date: May 2023
Role:
- You will be speaking to clients via phone, live chat and email
- You will act as the prime customer contact point for all query types
- Keeping clients up to date throughout
- Escalating issues in a timely manner
- Handle and resolve end to end customer enquiries aiming for a first time fix
- Clearly communicate timelines
- Liaise with internal teams
- Actively manage the back office/admin to make sure that customer service levels are met
Benefits:
- 25 days holiday + Bank Holidays
- Option to buy/sell holiday days
- Great progression opportunities - move to management of specialize within a certain team
- Company bonus
- Pension Scheme
- Life Assurance
- Income protection
- Childcare vouchers
- Enhanced maternity/adoption leave
- Online discounts
- Eyecare vouchers
Job Types: Full-time, Permanent
Salary: From £23,000.00 per year
Benefits:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
- Yearly bonus
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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