RAMADHAN CALL CENTRE STAFF (MULTIPLE VACANCIES)

ROLE: RAMADHAN CALL CENTRE STAFF (MULTIPLE VACANCIES)

BENEFITS

Salary: National Living Wage

Status: Fixed Term - Ramadhan 2023

Hours of duty: Individual Shifts & Hours will vary to cover 9am -12 midnight

Responsible to: Customer Services Manager

Location: Bolton

THE ROLE

Ummah Welfare Trust is looking for an enthusiastic, hard-working Warehouse/Recycling staff member to support the charity’s clothes recycling services. You will help ensure that warehouse processes run smoothly and that clothing orders are prepared and dispatched on time.

Main Duties

• Primary role to answer telephone calls and provide a quality first point of contact.
• To dispense correct information related to projects and payment methods.
• Accept & process donations in line with the UWT’s procedures, including face to face.
• Printing receipts & certificates.
• To update donors’ records when required.
• Responding to Failed donations.
• Assist in the resolution of donor complaints.
• Reporting any system issues to the line manager and the relevant department when necessary.
• Assist in carrying out reception duties, including accepting small to medium deliveries.
• Internal departmental communications - face to face, email and/or telephone.
• Assist with post and mailshot.
• Any other duties that are commensurate with this post.

Person Specification

• Excellent telephone manners (Essential)
• Good interpersonal, oral and written communication skills (Essential)
• Good organisational skills with the ability to prioritise work (Essential)
• Medium level competency in Microsoft Word & Excel (Essential)
• Friendly, helpful team player with a very flexible approach to work and work times (Essential)
• Take pride in delivering an excellent service (Essential)
• Ability to work under pressure and to tight deadlines during busy periods (Essential)
• Personal conduct and delivery of work should comply with the values and culture of UWT (Essential)
• Basic grasp of some of the following community languages (i.e. Urdu, Gujarati, Arabic etc.) (Desirable)
• Worked or volunteered in a customer focussed or office administration role (Desirable)
• Residing in Bolton (Desirable)

TO APPLY:

To apply for this role, please email your CV to the email provided.

The closing date for applications is 26th February 2023, although the position may close sooner if the right candidates are found. For more information or discussion about the role please contact: 01204 661049

This post is subject to a Disclosure and Barring Service (DBS) check.

Job Type: Fixed term contract
Contract length: 5 weeks

Salary: £6.83-£10.42 per hour

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Work Location: One location

Application deadline: 28/02/2023
Reference ID: UWT-RCA-23-01
Expected start date: 06/03/2023