Delay Investigation Manager

Here at Transport for Wales we are preparing for the future. We will be building new stations, introducing new trains, and transforming the rail network across Wales and the Borders. This brings opportunity – for Wales’ economy, and for you.

Our vision is to create a world-class railway that will enable Wales to prosper for generations to come. But achieving this depends on the quality of our 2600+ people and the environment we create to enable them to succeed.

We are currently recruiting for an Delay Investigation Manager who will join the Planning and Performance team in a role that will guide the business on the Delay Attribution process and ensure it is in line with rules and procedures and fully adhered to.

This role will involve working with various managers and stakeholders internally and externally, including close working with the Network Rail Delay Attribution team so that delay minutes are attributed correctly so that the key performance metric – Passenger Time Lost (PTL) is accurate.

This is a great opportunity to join a dynamic team during an exciting time of transformation and growth at Transport for Wales Rail Limited. We are looking to appoint a candidate who is skilled and experienced in a comparable role, and eager for this next challenge.

The ability to speak/write Welsh would be advantageous to your application, but it is not essential for this role.

Transport for Wales Rail Limited supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support staff who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

At Transport for Wales Rail Limited we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.

This advert will close at midnight on 16/03/2023. We do encourage you to submit your application as early as possible.