Technical Support Engineer

Our Mission

Trainline is the leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. Via our highly rated website and mobile app, people can seamlessly search, book and manage their journeys all in one place. We bring together millions of routes, fares and journey times from 270+ rail and coach carriers across 45 countries. We offer our customers the best price for their journey and smart, real time travel information on the go. Our aim is to make rail and coach travel easier and more accessible, encouraging people to make more environmentally sustainable travel choices.

Introducing the TechOps Team

Our TechOps team are central to keeping the business operating and aims to provide a first-class service to all internal customers. Spread across Trainline’s six offices in London, Paris, Edinburgh, Barcelona, Milan and Berlin.

The team work together to ensure customer requests are dealt with as soon as possible via the ticketing system, support meet-ups and presentations, and implement new technologies to make cross-country collaboration possible.

The TechOps team form an important part of the Technology department, which is renowned for its creative solutions using innovative, collaborative working practices.

As a Technical Support Engineer at Trainline, you will...

• provide outstanding support to users both locally in our
  London office and remotely across our other offices, prioritising in accordance with TechOps SLAs
• Be confident in managing ticket queues through Jira, and pre-empting users’ needs by proactively anticipating upcoming office events
• Be called upon to support senior members of the leadership team from time to time and will be expected to always maintain the highest levels of assistance
  and communication
• be required to be flexible with working hours and participate on our on-call rota

We'd love to hear from you if you...

• Thrive in a diverse, fast-paced and collaborative environment
• Are a good team player
• Are strong with face-to-face technical support and remote troubleshooting
• Have experience with Windows & Intune
• Have experience with Apple Devices & Jamf
• Have experience with Active Directory & Azure Active Directory
• Have supported SaaS applications such as Microsoft 365, Slack and Atlassian’s products etc.
• Have Basic knowledge of networks, TCP/IP, DNS, DHCP, including LAN, WAN and wireless network setup
• Have a Good understanding of PCI-DSS, ISO 20071 & IT Governance
• Have worked on Workplace upgrades and improvements

But why should you join?

You will be working in a high performing and collaborative multi-cultural team. We have over 42 nationalities across our 5 offices in London, Paris, Edinburgh, Barcelona and Milan who work closely together.

We want our people to stretch their minds, abilities, and share their knowledge. Each year we hold The Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment.

We've always paid special attention to flexible working as we value a strong work/life balance. The pandemic has taught us that a balance between remote working and being in a collaborative office environment leads to productive teams.

Our Culture

Coaches Over Heroes

We prioritise the focus on being one team over elevating the heroics of an individual, for us the true heroes are those who are excellent at nurturing, coaching and generous in sharing their knowledge with others.

Well-being

Everything that we do takes into account the morale of every member of our team, their opportunities for growth and for participation in exciting challenges.

Mentoring and Learning

We have a mentoring community that is constantly growing, we provide people with mentors or buddies from various teams.

Trust

We hire awesome people capable of making smart decisions - empowerment is a great enabler of agility. It is within a supportive team that you will feel the strength to thrive and try new things knowing that everyone will be there for you along the way.

We value open expression at Trainline, we believe it’s the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world.