Claims Technician

Based in our Bridgend Office, RELA (Tokio Marine HCC) are looking for a Claims Technician to join our fast growing team.

Why RELA (Tokio Marine HCC)?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

RELA provides loss adjusting services to insurers of large scale renewable energy projects as well as risk advisory services to both insurers and investors in such projects. The nature and complexity of renewable energy assets requires the application of specialist expertise and experience if claims and risk assessments are to be handled in the most efficient and cost effective manner.

Main Responsibilities:

• Handling of insurance claims, primarily Property Claims involving technical decisions
• Ability to manage a caseload of claims from a desktop level, showing effective organisation
• Caseload/Customer management of claims from start to finish
• Make effective and prompt decisions in respect of policy cover
• Able to communicate decisions clearly over the phone and in written form

Desired Skills:

• Previous insurance experience desirable, with experience in the Lloyds of London sector preferred
• Previous phone based customer service experience
• Ability to meet specific deadlines and manage workloads
• A committed and flexible approach, whilst taking accountability for own actions
• Good attention to detail and understanding of the importance of accurate and thorough data capture
• Proficient written and verbal communication skills

We are looking for passionate customer focused individuals who are keen to work in a customer service environment and be part of a growing company.

What we can offer you:

• Fully funded Qualifications and Learning and Development Courses
• 25 Days Annual Leave, Plus Bank Holidays
• Pension Package

Do you feel you meet the criteria for the position? If so, we encourage you to apply today.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Should you be successful, you will be subject to a variety of checks including: a basic DBS disclosure and references.

Job Types: Full-time, Permanent

Schedule:

• 7 hour shift
• Day shift – 9-5 Mon-Fri

Work Location: Bridgend, South Wales