Strategy & Operations Manager - UK

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

The Strategy & Operations Manager will be joining the UK Monetization Strategy & Operations Team within the high performing Global Monetization Strategy & Operations organization. This organized and efficient professional must be flexible and able to wear multiple hats while working closely with our cross functional teams and prioritizing the needs of the team. This role focuses on commercial levers & revenue operations as it relates to revenue enablement for the TikTok UK business. In addition, the role will work with cross-functional teams to find trends and proactively find solutions to improve processes.

Responsibilities:

• Manage revenue planning: Target setting, forecasting, partnering with management and leadership teams in maintaining an accurate sales pipeline, revenue attainment tracking
• Ensure attainment and bonus calculation: Managing and tracking sales team quotas and calculating commission plan payments
• Orchestrate client pricing and incentives: Managing pricing strategies, discounts and added value policies for clients - this includes reviewing pricing submissions; creating and managing sales incentives
• Drive sales incentives: Creating and managing policies related to sales bonus, sales competitions, client assignment and conflict management
• Foster the adoption of sales tools: Building expert status on TikTok sales tools to provide guidance on how to remove blockers and conduct sales training on ideal system usage
• Administer commercial agreements: Enabling deals with the right partners, establish deal terms and track utilization
• Support reporting & analytics: Creating dashboards and insightful reports to track business KPIs, monitor sales-related metrics, behaviours and recommend best practices and guidelines
• Implement efficiency projects: Determining areas of improvement and driving projects to optimize and automate process
• Foster cross functional collaboration: Cultivating and maintaining strong working relationships with critical business partners (e.g. product, legal, finance)

Qualifications

• Demonstrable experience in a fast-paced company, e.g. high growth start-up, professional services company
• Bachelor degree or equivalent experience, with a preference for a degree/masters in business administration related subjects (e.g. marketing), mathematics or sciences
• Experience in media, digital advertising, business intelligence, revenue strategy/operations is a plus
• As a start-up like environment, we are looking for a self-starter, someone who is capable of delivering on goals with minimal supervision
• In-depth knowledge and understanding of industry, media landscape, competitors, etc.
• We drive decisions using data, so, a high level of proficiency in tools like Microsoft/Google/or similar workplace tools is a must have for success
• Familiarity with major sales CRM platforms (e.g. Salesforce,), Order Management Systems (Operative, FatTail, Prisma, etc.) and Ads Platforms (Google Ads Manager, Facebook, etc.) is a plus
• Ability to structure complex problems and develop stakeholder pragmatic and impactful solutions
• You will have the ability to influence and engage stakeholders, including driving to decision making
• We are a global business, to be a success in this role you will need to have excellent communication skills (verbal and written) in English is essential

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.