Reception Supervisor

For over a century The Ritz has been the benchmark by which other hotels are measured.

At every opportunity, our employees at the Ritz London create a positive, memorable and magical experience for both our customers and colleagues. We offer stylish service delivered by immaculate individuals. Our astonishing, breath-taking interiors attract guests from all over the world. We are proud of being the benchmark by which other hotels are measured.

As a Reception Supervisor, you will be responsible for the daily running of the Ritz London Hotel Reception. This includes ensuring receptionists are reaching the required standards and running the shift while on duty and that daily reception duties are completed in a timely manner. Additionally, you will be responsible for ensuring guests have a smooth and seamless check-in and check-out process, from preparing the next day arrivals, to checking that all guest details are up to date and correct and allocating rooms based on guest preference and needs, and handling all enquiries and complaints. Switchboard duties are also paramount to this role and you must ensure all calls are dealt with exceptional telephone etiquette. Our Front Office Receptionists and Front Office Supervisors are encouraged to up-sell rooms and cross sell to our Food & Beverage Outlets.

Entry Requirements:

• Hotel / Front Office experience is essential
• Fluent command of the English language, both written and spoken
• Excellent customer service skills
• Enthusiasm in delivering service to guests
• Possess the ability to work under pressure with strong organisational skills
• Display a polite and professional attitude to internal and external guests

What we offer:

• Competitive salary
• Instant reward and recognition scheme
• 28 holidays (including bank holidays)
• Opportunity to work for a well renowned Hotel
• Experience in luxury hotel industry
• Development and training prospects
• Employee discount scheme
• Cycle to Work Scheme

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due the high volume of applicants, if you have not heard from us within 7 days, please consider your application to be unsuccessful.