Operations Manager

About us

The Packhouse Limited is a small business in Farnham. Our goal is to The Packhouse is a destination retail store housed in a 400 year old Hop Kiln, in The Surrey Hills, has been trading for over 35 years with a huge returning customer base. We pride ourselves on offering our customers variety, great value, quality, vintage and quirky interior accessories and furniture for the home and garden with a friendly and knowledgeable team..

Operations Manager – Full Time

We are looking to recruit an Operations Manager for The Packhouse. We offer a permanent full-time position working a 5-day week, normally Monday – Friday, but on occasion when staffing levels dictate then it will be necessary to cover a weekend shift.

Pay & benefits:

The salary offered for this position is between £40,000 and £45,000.

Benefits include:

• 20 days holiday each year + Statutory Bank Holidays
• 25% staff discount in the shop and on-site restaurant
• Workplace pension.

Free on-site car parking

As Operations Manager you will:

• Motivate and inspire your team to run an efficient shop and to provide great service to our customers.
• Be fully accountable to the business owner for the entire business operation and responsible for ensuring that customers are looked after, deliveries and business routines are managed quickly and to maintain a safe, functional and tidy environment.
• Various administration tasks are an integral part of this role, such as: reconciling income and expense, maintaining close control of inventory and stock levels, invoicing and management of in-house traders and their respective spaces, managing bank accounts, oversight of profit & loss account.
• Coordinate new/existing independent traders with onboarding, issuing contracts, monitoring their offerings and managing the current and future rental space opportunities in order to derive the maximum income for the business.
• Be responsible for the delivery of all in-house Human Resources activity maintaining compliance with all legal responsibilities.
• Be responsible for recruitment, induction and ongoing training and development of your team, through leadership, mentoring, feedback and appraisals.
• Be responsible for delivering a safe environment for staff, customers and visitors in compliance with all Health & Safety legislation.
• Take responsibility for the appropriate control of all key business costs including payroll, consumables and site maintenance to achieve all KPI’s, reporting directly to the owner.
• Oversee and drive our social media and marketing activities to grow our existing online presence and to increase the wider brand awareness. Seek new and innovative approaches to positively grow The Packhouse brand.
• Be an out of hours emergency contact and business keyholder.

You will need:

• A friendly, positive, grounded, no-nonsense and hardworking approach to work, be confident in your ability to deal with challenges and achieve success for yourself and your team.
• Excellent leadership skills with the ability to motivate people in a busy and sometimes challenging environment.
• To be a ‘people person’ who finds it easy to get on with everyone and can build strong working relationships with the people you work with.
• To be a trustworthy, reliable and an important part of a small team.
• Experience as a manager or assistant manager in a retail environment is required.
• A good working knowledge of EPoS systems, QuickBooks (or similar), time & attendance systems and MS Office suite is advantageous.

More than just a job:

This opportunity will enable you to be a part of and to lead an existing successful team in an already thriving and well-established destination retail setting and to be instrumental in the future growth and direction of the business. We’re seeking an individual with the drive and vision to maintain and build on the successes that the business has already achieved to date.

We look forward to hearing from you if you feel you have the right qualities for this role.

Job Types: Full-time, Permanent

Salary: £40,000.00-£45,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Store discount

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Farnham: reliably commute or plan to relocate before starting work (required)

Experience:

• Operations management: 5 years (preferred)

Work Location: In person

Expected start date: 17/07/2023