Head of Operations

HEAD OF OPERATIONS

Full time – Covent Garden

£60,000 - £65,000 + bens

Who we are:

The Conduit serves as a home for people passionate about achieving positive social, environmental and economic change. Our community shares our belief that world’s most pressing problems are better understood as opportunities waiting for entrepreneurial solutions.

The Conduit’s mission is to convene a collaborative community that scales and accelerates solutions to the world’s greatest challenges and provide its community with a physical home, with industry leading sustainable and ethical hospitality, where creativity and innovation can flourish.

Our members are from all over the world, from all sectors and industries and are representative of the world we live in.

Who you are:

As the Head of Operations, you will work closely with the MD to oversee the relevant aspects of the operation in line with agreed annual budget and targets.

You will develop a close working relationship with and oversee multiple F&B outlets ensuring that the day-to-day operation runs smoothly and correct systems and metrics are in place to measure and impact performance.

You will ensure the smooth running of every outlet and mentor and coach the relevant leaders and senior managers of each outlet.

About the role

• Maximize sales across all F&B and event outlets while delivering excellent service, through strategizing across multiple outlets and departments.
• Analyse sales and product mix data to identify opportunities for growth and liaise with finance department to ensure accuracy of such data.
• Ensure financial reconciliation across the outlets is consistently carried out as instructed by finance department and any error is actioned and rectified promptly.
• Labour cost across all outlets controlled and flexed in accordance with both target and changes in revenue.
• Labour tracked accurately and consistently via the people managing system.
• Cost of sales controlled across all outlets through continuous menu analysis, engineering and implementation, accurate stock ordering, counting and reporting, and delivery of SOP.
• Other overheads control across all F&B outlets, ensuring stock is accurately tracked, par level maintained, products and equipment ordered promptly, and budgets are adhered to.
• Responsible for inventory management and ongoing maintenance of venue operating equipment and other assets in the F&B outlets
• Lead the implementation (in liaison with Community and Talent department) of training procedures across all outlets to ensure both knowledge and skills are kept to a consistently high standard
• Take an active role within the senior operational team, helping to strategise and shape the overall offer according to vision/ethos, revenue opportunities and consumer feedback
• Ensure all feedback scores are consistently above target
• Ensure the operation is compliant with all relevant standards and metrics included but not limited to: environmental authorities audits, Food Safety and Health and Safety external and internal audits and insurance audits.
• Ensure all legislative training is adhered to and carried out effectively and efficiently, and updated/retrained as required

What you will receive:

• Healthy Meals on Duty
• Conduit Champions – employee awards in line with company values: peer nominated initiative – win a £150 voucher of your choice (1st place), a bottle of fizz (2nd place) or £50 a head for a night out (team award)
• Employee Assistance Programme (Hospitality Action): a 24/7 hotline available should you need it
• I Love Covent Garden Card: free card with lots of discounts around the Covent Garden area
• Free Uniform and laundry: free uniform and lockers for hourly teams and Ops management with the option to wash uniforms on site
• Statutory Pension Scheme: you will be automatically enrolled as soon as you join us with a contribution of 5% and we will pay in 3% (opt out available)
• Tronc/Service Charge: with no National Insurance contributions on tronc
• Parties and Team Events: life is about fun, and we want to facilitate this by throwing two team parties a year.
• Bike racks on site.
• Vivabarefoot shoes: two pairs of Vivabarefoot shoes when you start with us, as part of your uniform Conduit Career Training and Development Programme
• Annual performance reviews.
• The Conduit Initiative: do you know how we could be doing something even better? Then let us know; if we put your idea into practice, we will treat you and up to 3 friends to a meal in our restaurant.
• Ad Hoc Initiatives: Tough Mudder, yoga sessions, members collaborations
• End of Year Company present
• Wagestream: a charity-backed organisation to let staff track and instantly access their wages whenever they need to, save direct from their salaries, and access financial education

Job Types: Full-time, Permanent

Salary: £65,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Health & wellbeing programme
• Referral programme
• Store discount

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Tips

Application question(s):

• Do you live within a commutable (within 1 hour) distance of our site?

Experience:

• Operations in either a restaurant group or Hotel business: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person