Visitor Experience Colleague

Do you have a passion for delivering excellent customer service? A good knowledge of Scottish Single Malt Whisky? Do you enjoy a varied role, speak a second language and want to work in one of Glasgow's most iconic 5-star visitor attractions?

If your answer is yes - then apply here.

Could you talk about whisky all day?

Barley, mashing, casks, water – there’s so much to it!

A confident storyteller that goes above and beyond for customers? Think of a time you were on holiday and that one interaction changed your whole expectations of the trip. That’s what we do here at The Clydeside. We strive to exceed customer expectations and ensure they create fond memories of their time in Glasgow.

We’re looking to expand our Visitor Experience team with seasonal vacancies between March and October. You’ll be part of our excellent visitor centre team in one of Glasgow’s leading attractions and working whisky distillery, producing Clydeside Single Malt, right in the heart of the city!

About the role

The role is varied, and all experience colleagues work within our café, specialist whisky shop, and conduct guided distillery tours.

Delivering five-star customer service, from point of welcome to departure, and going above and beyond to exceed customer expectations.

Seven day operation, must be able to work weekends. Evening and private event work may be required. Full-time and part-time roles are available.

About you

A true passion for all things Scotch whisky!

Previous customer service within hospitality, retail, and/or tourism is essential due to the nature of the role and must ensure to deliver excellent customer service at all points in the customer journey.

Have an approachable and friendly personality who strives to ensure that the customer has a great day while contributing to their positive experience of Glasgow. The simplest question of what else they have planned for that day and providing personal recommendations can enhance their trip and explore places they didn’t think of.

Strong multi-tasking and organisational skills to ensure smooth running of day-to-day operations. No one hour can be the same, a hands-on approach and willingness to assist areas where required is essential.

We aim to be able to provide our guests with an experience no matter where they are visiting from so fluent in an additional language as well as English is preferable.

We’d love to see some of your whisky knowledge within your application or even your favourite dram or distillery you have visited. This will give us insight into who you are!

Staff benefits:

- Onsite parking

- Discount on retail, food & beverage

- Access to ASVA passes

- Additional training such as Visit Scotland’s EVE (Exceeding Visitor Expectations), online hospitality training etc.

- - Tutored in-house brand tastings

Job Types: Full-time, Part-time, Temporary contract, Temp to perm
Part-time hours: 20-40 per week

Salary: £11.00-£11.50 per hour

Benefits:

• Discounted or free food
• On-site parking
• Store discount

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Tips

COVID-19 considerations:
All guests can choose to wear face masks throughout their visit, apart from when eating or drinking. Touchpoints are cleaned regularly.

Application question(s):

• Apart from English, do you have skills in a foreign language?
• Demonstrate an example of delivering excellent customer service from your professional experience.
• What is the earliest or most suitable start date for the role?
• Tell us about your favourite whisky or distillery.

Experience:

• FOH/retail: 1 year (required)

Language:

• English (required)

Work Location: In person