Hotel Receptionist

About us:

Formerly a 13th-century coaching inn, The Bear sits serenely at the centre of the charismatic market town of Woodstock. Full of period features, oak beams, and rich interiors, it’s a hidden gem. Its history, culture and exceptional facilities make it one of the finest 4-star hotels in Oxfordshire.

Becoming a team member here at Macdonald Hotels & Resorts means joining close hotel and resort teams where a world of opportunity exists to develop your skills and progress your career in hospitality.

About a role:

As a Macdonald’s Receptionist, you will play a vital role in delivering an outstanding experience to all our guests. You should have a keen eye for detail, an organised approach and a willingness to exceed our guest’s expectations. Often operating on the front line, you are the real ambassadors of our company and are committed to consistently delivering high standards.

Outline Job Description:

· Greet all guests and assist them with check-in and check-out.

· Maintain a positive attitude and friendly demeanor.

· Respond to all guest questions and requests.

· Answer and forward phone calls.

· Manage guest bookings and reservations.

· Keep a tidy and orderly workspace.

· Assist with administrative tasks as needed.

· Liaison with inter-departments in making sure high standard of customer care.

· Hardworking and keen to learn new skills

· Ideally have used OPERA or Fourth Hospitality but not essential

This position will include shifts working Saturday and Sunday. Additional hours may be required to support the hotel during our busier periods, including bank holidays.

Benefits:

• Competitive rates of pay at all levels
• Uniform provided
• Parking available on-site
• Free meals when on duty
• Discounted stays across the group
• Referral programme
• 25% off food, drink and spa treatments across the group
• 20% discount on golf
• Auto-enrolment into our pension scheme
• Access to the Employee Assistance Programme through Hospitality in Action
• Wagestream app offering a real-time view of accrued pay and access to it

Job Types: Full-time, Permanent

Salary: Up to £11.50 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Schedule:

• Weekend availability

Supplemental pay types:

• Commission pay
• Tips

Ability to commute/relocate:

• Woodstock, OX20 1SZ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Receptionist