Regional Operations Manager - Housing

For over 60 years, Abbeyfield has been a charity that provides housing for elderly people across the UK and internationally. It is our mission to enhance the quality of life for our residents through excellent accommodation in a stimulating environment to help maintain a socially active life. Abbeyfield is more than a home; it’s a neighbourhood, a community, a family. Our core behaviours are to be welcoming to everyone, celebrate the positives, work collaboratively, take responsibility, and be adaptable to changing circumstances.

Best of all, we’re a charity, meaning that the interests of our valued staff and residents sit at the heart of what we do, not shareholders.

This role will be home based and will involve travel across our sheltered houses based in Nottinghamshire, West Midlands, Northamptonshire and Gloucestershire. The main purpose of this role is to lead and develop the provision of sustainable sheltered housing accommodation for elderly residents across a broad property portfolio, in line with relevant legislation and regulations, and Abbeyfield’s mission and values. You'll need significant knowledge and experience working in a sheltered housing, health or social care environment, together with an understanding of national health and social care strategy for older people. You should be able to manage multiple stakeholder expectations simultaneously, by balancing competing interests against overarching business need.

Here's a summary of what this role entails:

Sheltered Housing Accommodation Service Delivery

Ensure sufficient resources are in place to enable effective and consistent sheltered housing accommodation provision across the area property portfolio.

Stakeholder Reputation Management

Develop and sustain productive working relationships with local authorities, local community groups and other housing charities, and ensure delivery of coherent marketing activity to enhance the reputation of provision.

Income & Expenditure Management

Ensure processes in place to secure optimum rental income through maximising space occupancy. Support local managers minimise resident debt. Oversee staff costs; ensure effective management of staff budgets.

People Management

Lead a team of geographically dispersed Sheltered Housing Managers (SHMs). Ensure clarity of purpose and managers have the capabilities to secure high levels of engagement and motivation from housing staff.

Compliance, Risk Management & Quality Assurance

Ensure that the Houses comply fully with all relevant regulations, internal Abbeyfield policies and processes, and oversee delivery of effective internal audit programme to secure high levels of compliance.

Service Development

Identify opportunities to bring in additional service provision within the existing portfolio, and contribute to the commissioning of new schemes.

In addition to a competitive salary, we have a highly attractive rewards and benefits package to attract and retain the best people:

Company Pension - The Abbeyfield Society will contribute an additional 4% of your salary into a pension fund. And if you wish to increase your contributions, we will match them, up to a maximum of 6%.

Group Life Assurance - The Abbeyfield Society provides a group life assurance ‘death-in-service’ scheme for all permanent employees. Abbeyfield pays the full cost of providing this benefit. In the event of your death in the employment of The Abbeyfield Society before you retire, a lump sum of an amount equal to three times your Annual Basic Salary will be payable.

Annual Leave - 28 days, plus 9 bank and public holidays for 2023, totalling 37 days.

Occupational Sick Pay - a generous scheme to ensure that if you need to take time off due to illness, you will continue to enjoy financial security.

Discount Scheme - Shop ‘n’ Save allows you to save money at hundreds of high street retailers, supermarkets, restaurants and more.

Discounted gym membership and insurance - Provided through our partners Aviva, you could save up to 15% on home, car and travel insurance, and up to 25% on gym membership.

Cycle to work scheme - an affordable way to purchase the equipment necessary to cycle to work, saving up to 40% on the high street value of your bike and accessories.

Employee Assistance Programme (EAP) - provided by Care First, the EAP offers all employees a free personal support system 24 hours a day, 365 days a year – just by picking up the phone.