Verified Transatlantic Corridor:
🇺🇸 United States | 🇬🇧 United Kingdom
OP
OppaJob US & UK Career Gateway
Guides
Home / United Kingdom Jobs / Tesla Support Advisor - London
🇬🇧 United Kingdom Corridor 🛡️ Verified Employer Direct Placement

Tesla Support Advisor - London

🏢 Tesla 📍 London, England 💼 Company - Public
Currency:
£42,000 - £65,000
£3,500 - £5,417 / mo
Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics
Location Base
London, England
Tier-1 UK Economic Zone
Est. Take-Home Pay
68% - 74% (After PAYE & NI)
Single tax filer baseline
Transatlantic Parity
1.0 GBP ≈ $1.28 USD Living Standard
Direct corporate benchmark

Position Overview & Specifications

What to Expect
Our Tesla Support Advisors aren't just technically gifted, they are also great communicators who put the customer first. As a Tesla Support Advisors, your role will be to guide our existing and future customers and create an exciting, memorable and best in class experience.

You will join an international and diverse team supporting our mission to accelerate the world’s transition to sustainable energy and mobility.
Your main responsibilities will be to support customers, offering them guidance about their Tesla Products. We want every customer to feel valued and informed, about our innovative products. You can help to deliver customer support in a way that creates an outstanding experience that represents the Tesla brand values.
What You’ll Do
  • Represent: You will be a first line representative of our brand, mission and products
  • Support: By addressing customer concerns promptly via telephone, chat, you will be part of a big change in customer service as we know it. You possess strong interpersonal skills and are aware of the appropriate behavior when supporting diverse types of customers
  • Evaluate & Resolve: You will evaluate the needs of customers and work in a creative, pro-active manner to resolve roadside, technical and general support enquiries. You educate owners on their vehicles and energy products, and guide or troubleshoot them through inquiries they have related to purchase, ownership, or at any part in their journey – across all products/services
  • Inform & Educate: You will educate customers about Tesla’s innovative products and services and inform are able to inform customers on the best possible purchase and/or servicing need
  • Coordinate: You will coordinate quickly and precisely with various stakeholders to determine best course of action for all support activities
  • Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management. Collaborate with other internal stakeholders to facilitate smooth customer experience pre and during ownership
  • Administer: As part of a data-driven company, attention to detail is key to helping us do better. You will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications
  • Continuous Improvement: You are aware of sales opportunities for service, subscriptions, accessories and are always trying to improve what and how we serve our (existing or future) customers in the best possible way
What You’ll Bring
  • A brand ambassador: you have a genuine affection for Tesla’s products and mission. Especially keeping up with EV industry trends and local incentives. Ability to understand and convey business issues and technical concepts
  • Digitally savvy. We want to offer our existing and future customers an omnichannel experience. This will mean a multitude of channels, from phone to chat, SMS and potentially video
  • Positive, enthusiastic and passionate
  • Able to demonstrate experience within a Customer Service environment (customer-facing or related roles in the automotive, helpdesk, hospitality, roadside assistance, emergency dispatch or similar industry)
  • A fast learner. We do not expect you to be an expert on day one and our dedicated training team will upskill you quickly
  • A flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts
  • A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage multiple work streams at once
  • Keen to work with an astute attention to detail
  • Fluent in English. Additional languages are a plus
  • Legal right to work in the country you are applying
  • Must have had a full driver's license for a minimum of 2 years
Partner Career Resources • Adsterra Native Ad
Sponsored

Candidate Selection & Onboarding Process

1

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

2

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

3

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

4

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

International Career Advisory • Verified Partner Network
Sponsored

Similar Opportunities in United Kingdom View All UK Roles →

Principal Data Analytics Specialist

Kensington Capital & Analytics • 📍 London, England
£75,000 - £95,000 Apply ↗

Senior Clinical Diagnostic Radiographer

NHS Greater Manchester Health Trust • 📍 Manchester, England
£43,742 - £50,056 Apply ↗

Werkstudent Mobile Development (m/w/d)

Teveo Gmbh • 📍 Bristol, England
£43,415 - £56,159 Apply ↗
Tesla official logo
Hiring Organization
Tesla

Apply for this Position

Location: London, England
Eligibility: Verified Employer Direct Placement
Schedule: Company - Public
Employment Guide (UK)
Direct corporate application with zero applicant fees.
Get UK Job Alerts

Receive high-paying Manufacturing openings directly to your inbox.

Quick Action Tesla Support Advisor - London