Senior Service Operations Manager

Senior Service Operations Manager

Permanent

Edinburgh (3 days per week in office) & flexible working available

Excellent Salary & Benefits

What we’ll offer

Face of the CTO department being responsible for the technology that everyone uses on a daily basis.

Supporting multiple Tesco Bank personas from contact centres to Exec support

Opportunity to redefine how we use technology to best server our Colleagues in a post pandemic era.

Significant investment in this area to remove legacy infrastructure and build out modern hybrid working environments.

Work Place Technology’s focus is ….

The main focus of a workplace technology manager is to oversee the implementation and maintenance of technology solutions in the workplace, with the goal of improving efficiency, productivity, and the overall performance of the organisation. This includes managing the organisation's hardware, software, as well as providing technical support to employees and ensuring that technology solutions align with the organisation's strategic goals. A workplace technology manager may also be responsible for identifying new technology trends and opportunities that can benefit the organisation, as well as managing projects to implement new technology solutions.

Overall, the primary focus of a workplace technology manager is to leverage technology to improve the organisation's operations and performance.

What you’ll bring

We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us at Tesco Bank.

• Strong technical expertise: A workplace technology manager must have a deep understanding of the technologies used in the organisation, and be able to stay up to date with new developments in the field. They should be able to identify and implement new technologies that can improve workplace efficiency and productivity.
• Leadership skills: Effective workplace technology managers are able to motivate and guide their team members, as well as other departments that rely on technology solutions. They should be able to communicate effectively with stakeholders and negotiate for resources and support as needed.
• Strategic thinking: Workplace technology managers should be able to understand the organisation's overall goals and align their technology strategies to support them. They should be able to identify areas where technology can provide a competitive advantage and prioritise projects accordingly.
• Analytical skills: A workplace technology manager should be able to analyse data and identify patterns and insights that can inform technology decisions. They should be able to use metrics to measure the effectiveness of technology solutions and make data-driven decisions.
• Collaboration skills: Technology is often used across departments, and a workplace technology manager should be able to collaborate with colleagues in different areas of the organisation. They should be able to build relationships and understand the needs of stakeholders in order to provide technology solutions that meet their needs

Skills required

• Leadership, coaching, influencing, technology experience
• Refurbishment of technology within the office environments, hardware rollouts, financial planning
• Win10 22H2 & Monterey onwards #LI-KP1