CSCS - Customer Service Specialist
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
Customer Service Specialist
Start date: 27th February 2023
Salary: £21,255
Location: Bangor Co Down, Site based
Shifts: Full time 37.5
Monday – Friday between 8:00am and 6:00pm.
Training Duration: 7 days
Week 2 Mon – Tues 9am – 5.30pm
The Role
Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.
In this role you will be working on behalf of our CSCS client (Construction Skills Certification Scheme).
This is an inbound role and you will be the first point of contact for people looking for positive and effective solutions.
What do we need from you?
- A good attitude and the ability to interact with lots of different people.
- Confident in holding great conversations in a professional capacity via voice and email interactions.
- Resilience, and a dedicated approach to providing service excellence in a fast paced, target driven environment.
- Competent PC user, using multiple systems, Word and Excel
- Flexibility, great attendance and good time keeping to make sure you are available for our customers.
What can we offer you? Progression.
We have many opportunities for growth and promotion at Teleperformance. We dedicate 1000’s of hours of training every year to help our staff develop their skillset and move into new roles.
96% of our staff in roles such as management, operational support, IT and recruitment have progressed from within the business. Benefits
What can we offer you? Benefits.
As well as working from one of our state of the art contact centre’s we have an amazing benefits package that is tailored to meet the varied needs and preferences of our diverse employees
- Free access to our Lifestyle Benefits programme – featuring discounts, special offers and exclusive employee deals from many retailer partners
- Free access to our Employee Assistance programme – 24/7/365
- Free access to our Zest Interactive Health & Wellbeing Hub
- Life Assurance Cover and Pension Scheme
- Sports & Social Clubs
- Length of Service rewards
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
Job Type: Full Time
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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CSCS - Customer Service Specialist • Teleperformance
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