Customer Service Assistant

Target FM are looking for their next Helpdesk Assistant.

Target-FM are an award winning business, winning 'Best New Business' Scotland 2022, 'Best Professional Service Provider' Lothians 2022 as well as an commendation for 'Best Business 2022' from West Lothian Chamber of Commerce.

Are you looking for an exciting new role in a fast growing business? This might just be the role for you. As a Helpdesk Assistant, you will be working within our Maintenance Helpdesk team, providing a world class service to our clients.

Target-FM have seen continued sustained growth over the last period. As we look to the future, we are looking to build on our established team allowing us to continue growing without compromising our dedication to a 1st class service to our clients.

Target-FM offer National Reactive maintenance, PPM & Compliance Solutions, Account Management as well as project management delivered by our 24/7 Helpdesk and operational team based in Livingston.

At Target-FM we collaborate with our clients to create longstanding partnerships, built on exceptional customer service, improving efficiencies and providing value. We pride ourselves on being a true partner to our clients, providing a personal touch to Facilities Management where every client is important.

As Helpdesk Assistant with Target-FM you will be an essential part of the operational structure and key to the successful growth of the business.

Helpdesk Assistant

As Helpdesk Assistant you will work as first point of contact for our clients and supply chain network when contacting our helpdesk.

You must provide excellent customer service ensuring you are helpful, well-mannered and present the company in a professional manner.

This is a key essential role within any exciting growing business.

Key Responsibilities

· Principle point of contact for all client requests for reactive maintenance, PPM/Compliance and minor works.

· Triage of all requests to ensure information is accurate for deployment to engineers.

· Updating and closing of reactive , PPM and minor works on our CAFM system along with updating clients and client portals in real time when required.

· Deployment of jobs to our engineers and tracking to completion.

· Answer calls and emails within agreed SLA time limits.

· Take a proactive approach to client interactions and ensure any concerns are dealt with or relayed to management promptly.

· Book in works direct with the clients sites ensure works can be completed at a convenient time.

· Build relationships with our supply chain ensuring we are working collaboratively to provide a seamless experience for our clients.

· Collation of weekly/monthly client overview reports.

· Type up minor works quotations and uplift requests for clients pending management sign off.

Skills required

· Experience working in a telecommunications role previously.

· Excellent written and verbal communication.

· Computer literate with experience working with Microsoft Outlook, Excel & Word.

· Experience working in maintenance or facilities management is desirable but not essential.

Essential behaviors

· Must be able to work at a fast accurate pace.

· Have a can do attitude.

· Willingness to go the extra mile for our clients.

· Must be energetic and motivated with a strong work ethic.

· Undertake additional duties in line with capabilities as required to fulfil requirements of the business.

Shifts/Hours

• This is a full time role working Monday-Friday 9.00AM-5.30PM
• Requirement to provide OOH Support on a rota basis (allowance paid)

Work Remotely

• No

Job Type: Full-time

Salary: From £20,000.00 per year

Schedule:

• 8 hour shift

Supplemental pay types:

• Performance bonus

Experience:

• customer service: 1 year (required)

Work Location: In person

Application deadline: 31/03/2023