Administration Worker

The Role and Department:

We have an opportunity for Administrative workers to join the organisation on a permanent basis. Reporting to the Gary Baynham, the Access Team manager

TOG Mind is a fast-paced charity delivering a wide variety of mental health and emotional wellbeing services. In the role of Administrative Worker, you will be responsible for the client facing, service delivery aspects of TOG Mind’s Access Team. You will appropriately triage clients and support them to access mental health and community services via the reception/front desk function at our Oldham and Ashton offices.

You will be the first point of contact for client enquiries, provide a signposting service and arrange initial discussion appointments with people wishing to access TOG Mind services.

This post involves supporting diverse services across the organisation and advising clients when they first contact TOG Mind by telephone, email and face-to-face.

You will have experience of liaising with members of the public and will have an awareness of emotional wellbeing and mental health issues.

What you will bring to Tog Mind:

To be considered for this role, we are looking for

· Good verbal and written communication.

· Ability to carry out administrative responsibilities.

· Responding to change and uncertainty positively.

· Organisation and planning.

· Solution focussed.

· Team working and collaboration with others.

· Ability to undertake any other reasonable tasks required.

· Ability to manage own wellbeing and resilience required within a mental health environment.

Please refer to the full Job Description and Person Specification for further details – these can be accessed from our company website by visiting the careers page under the vacancy details.

Who we are & why Tameside, Oldham and Glossop MIND:

Here at Mind, we are proud to have been delivering high-quality mental health services based on the needs of local communities for over 40 years. The work we do is vital in promoting accessible services to the people that need it the most.

Our vision is to enable everyone in our communities to achieve better mental health by continuing to provide the best quality local mental health services in prevention, early intervention and primary care; alongside empowering individuals and our communities to live well. We offer various services across the community and to individuals aiming to improve wellbeing and raise awareness around the importance of mental health support.

Benefits:

· We offer a dynamic, stimulating environment that embraces change and is open to new ways of working.

· We provide a real opportunity to influence meaningful change within our society and for you to contribute your expertise to this process.

· We maintain a strong commitment to ethical standards of working within a socially inclusive environment.

· We offer ongoing training and development to all staff and volunteers, enabling you to gain qualifications and expertise in mental health and therapeutic interventions.

· We offer a degree of flexibility around working hours, balancing work and personal commitments.

Our Values

TOG Mind is passionate about mental health and believes that:

Relationships

We listen and ask questions to understand others and to build trust. People matter to us both inside and outside our organisation.

Aspiration

We support one another, clients, and communities to achieve better mental health.

Learning

We seek insight and grow from experience; finding new or better ways to contribute to the field of mental health.

Potential

We encourage personal responsibility for development by discovering and realising the abilities and energies of people.

Closing date: 12 April 2023
Interview date: 20 April 2023

Please note if applicants have not been contacted by 18 April 2023 you have not been shortlisted for interview.

*To be considered for the role, you must complete an online CV submission which can be accessed on our website: clicking the Apply link for the vacancy that you are interested in. Please ensure that you submit an anonymous CV and your cover letter clearly demonstrates how you meet the essential criteria listed on the Job Description and Person Specification* Please note due to volume of applications we receive, we are unable to provide individual feedback at shortlisting stage*

Job Types: Full-time, Part-time, Permanent
Part-time hours: 36 per week

Salary: £20,404.80 per year

Benefits:

• Company pension
• Enhanced maternity leave
• Enhanced paternity leave

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Reference ID: 122