Divisional Business Support Manager

An exciting opportunity has arisen to join the Children and Young peoples Divisional management team. We are currently seeking two motivated and driven individuals who wish to develop their leadership and managerial skills and experience in a supportive team. have two posts available. These two posts will provide Business Manager support to a designated area within the Division. There will be an opportunity for flexible working within and across the Divisional services.

The post holder will be expected to work autonomously in leading the day to day delivery of the administration service, provide support and assistance to the Divisional team, including Clinical leads and support the Divisional Business and Governance Agendas.

The Business Support Manager will be responsible for the day to day supervision and management of the Administration Team,
Work autonomously, using their own initiative to resolve issues relating to the service.

Co-ordinate and arrange a variety of service and management meetings on behalf of the Divisional Managers, Service Managers & Clinical Lead, liaising with internal/external agencies and a variety of disciplines. Responsibility for planning, timetabling and undertaking preparatory work for meetings and to provide any necessary documentation which requires engagement with a range of key stakeholders.

In this Health Board we aspire to be driven by our values; where every person that works for us, regardless of their role, is expected to demonstrate the values of “caring for each other”, “working together” and “always improving”.

The Business Support Manager will be responsible for the day to day supervision and management of the Administration Team,
Work autonomously, using their own initiative to resolve issues relating to the service.

Co-ordinate and arrange a variety of service and management meetings on behalf of the Divisional Managers, Service Managers & Clinical Lead, liaising with internal/external agencies and a variety of disciplines.
Responsibility for planning, timetabling and undertaking preparatory work for meetings and to provide any necessary documentation which requires engagement with a range of key stakeholders.
The post holder will follow guidance and procedures and escalate any concerns to either the Divisional/Service Manager or appropriate clinician depending on the nature of the query.
Investigate queries or issues and make judgements upon their resolution. For example, dealing with discrepancies or conflicting information and assessing the best way forward in terms of resolution. Escalating when appropriate to do so.
Working in coordination with the clinical staff to support the rostering processes, ensuring effective communication processes are in place to highlight keys tasks, priorities and duties on a daily basis.
Respond to information requests in a timely manner, this will include compliance with Freedom of Information requests and ensuring coordination of responses and appropriate
approval.
Contribute to the development of the service, keeping up-to-date with best practice and suggesting changes which could be made to practice with line manager.
Discuss and agree with colleagues the way forward to effectively plan, implement and manage changes within the administration service.
Attend relevant service meetings, representing the administrative function of the service and contribute to organisational and delivery service models and objectives.
Facilitate the services’ monthly business meetings and be expected to contribute to the information provision in these meetings