Parking & Traffic Operations Contract Monitoring Officer

Surrey County Council is committed to the development of its workforce and as such this role is only available to applicants who already work for Surrey County Council. We thank you for your interest in Surrey County Council and would encourage you to review our current vacancies which are available to all.

The Highways and Transport service is responsible for ensuring the effective management, maintenance and improvement of the highway network. Parking and traffic enforcement is critical to road safety, helping to keep traffic moving and the operation of the local economy by maintaining access to local businesses and services.

As our Contract Monitoring Officer, you will play an essential role in ensuring our new Parking and Traffic Enforcement contract operates effectively, working closely with our contractor and being responsible for analysing and monitoring financial and performance data (KPIs).

You will take a proactive and flexible approach, working collaboratively with others to find practical solutions to problems and thereby be able to respond to enquiries from all sources.

Working in the Parking Enforcement Team, reporting to the Parking Enforcement Team Manager, you will carry out a range of duties including the preparation of reports, statistics and monitoring information, including financial accounts.

You will work closely with teams across the council, particularly in finance to ensure we have sufficient information to operate the service efficiently.

The role does not specifically involve dealing with general parking enquiries although this may be required from time to time.

About You

Previous experience of parking enforcement is not essential, however we are looking for IT savvy candidates with excellent communication skills both written and verbal, a friendly approach and the ability to deal sensitively and professionally with a wide range of people. Ideally you will be interested and skilled at analysing sometime complex data from varying sources in a clear and meaningful way.

To be considered for interview your application should demonstrate:

• The ability of being well organised
• Excellent IT skills and knowledge of databases, MS Teams, MS Word and MS Excel and internet applications
• Flexibility to work as part of a team whilst being proactive and using your initiative
• A strong customer focus and an ability to work under pressure to tight deadlines
• Understanding of financial and accounting processes in the public sector

Your contracted work base will be the Merrow Depot Complex but there will be the opportunity to work from one of the more local offices as well as remotely to aid with your efficiency in this role.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

The job advert closes at 23:59 on 17/03/2023.

Contact Details

For an informal discussion please contact David Curl or Rikki Hill on 0300 200 1003 or by e-mail at highways@surreycc.gov.uk.

We look forward to receiving your application, please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.