IT Service Desk Analyst

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes

• Provide technical support, responding to incidents and service requests raised with the Service Desk via phone, email and remote control.
• Provide first-line investigation and diagnosis.
• Ensure all incidents and service requests are logged and assigned, with appropriate levels of detail, categorisation and prioritisation
• Take pride in ensuring that incidents are responded to and resolved in a timely manner to meet defined service level targets.
• Complete relevant and skilled investigations, before escalating to other support groups.
• Maintain a high degree of customer service and adherence to ITIL service management principles, taking ownership of incidents and requests, and being proactive when dealing with users

Here's what's in it for you

33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.

We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
You will be working in a stylish, modern and collaborative office close to East Croydon Station
Company pension matching and performance bonus.
Unrivalled Learning and Development programmes
Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm

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