Social Media Screening Officer

OVERALL PURPOSE

You will fulfil a critical role in the delivery of SP Index’s unique Online Vetting service.
The main purpose will be to:

• Operate SP Index unique software applications
• Identify an individual’s online information from social media, professional media and other online apps and websites
• Accurately capture certain online information into SP Index systems as directed

KEY FEATURES

• Home working (technology provided by Company)
• Permanent role
• 19.5hrs per week guaranteed contract (additional hours possible)
• Pension
• Other package benefits
• Working within a highly skilled, friendly, supportive team

KEY RESPONSIBILITIES

• Maintain confidentiality at the highest level and at all times.
• Carry out on-line research and investigations as directed.
• Use our software and other means to match online information to individual profiles.
• Capture results of research into SP Index systems in a quick and accurate manner.
• Create awareness of the company’s brand, especially in online space.
• Communicate effectively within our team to build and develop relationships.
• Support the team to achieve overall company goals and objectives.
• Maintain and update company databases as required.
• Record processing / working time using the company designated system.

BE PROFESSIONAL

• Be supportive and mindful at all times of SP Index’s goal to achieve highest quality research and customer satisfaction.
• Present oneself professionally and in line with the brand image and company guidelines, especially online.
• Participate fully in all aspects of company training programmes.
• Be perceptive of external and internal customer needs.
• Listen to and show enthusiasm for the product and brand.
• Work efficiently and at pace in a dynamic and creative manner.

TEAM WORK AND TRAINING

• Actively participate in staff training and feedback sessions.
• Encourage open involvement and contribution to team meetings.
• Communicate effectively with colleagues, management, suppliers, stakeholders and customers.
• Take ownership for self-development of all tasks and responsibilities.
• Actively lead and/or contribute to projects and initiatives as required by the business.
• Seek to actively identify development needs and opportunities.

SECURITY/HEALTH & SAFETY

• Ensure that all relevant Health and Safety legislation is adhered to.
• Demonstrate the necessary working practices of administration procedures.
• Comply with any customer privacy and / or data security requirements and policies.

KNOWLEDGE, SKILLS AND EXPERIENCE

Mandatory:

• Strong technical skills, especially navigating Social and Professional Media, Apps and websites.
• Awareness & appreciation of customer requirements & expectations.
• Ability to work efficiently and flexibly.
• Capability to work from home in a compliant and professional environment.
• Excellent verbal and written communication skills.
• Customer focused.
• A team player.
• Comfortable working with people at multiple levels of the organisation.
• A strong sense of task and ownership.

Preferred (not essential):

• Problem-solving capability.
• Calm, robust and confident.
• Able to display discretion when required.
• Organised and able to multi-task.
• Languages (other than English).

PERSONAL QUALITIES

• Able to maintain confidentiality at all times
• Creative thinker
• Adaptive working style
• Professionalism
• Positivity
• Trustworthy
• Honest
• Observant
• Practical
• Resourceful
• Won’t give up easily

Job Types: Part-time, Permanent
Part-time hours: 19.5 per week

Salary: £10.50 per hour

Benefits:

• Company pension
• Gym membership
• Work from home

Schedule:

• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus scheme

Education:

• A-Level or equivalent (preferred)

Work Location: Remote

Reference ID: 011122SIE