Customer Experience Advisor

This is a part-time, permanent role, 24 hours per week.

Ready for a challenge? We need you to be motivated, helpful and keen to deliver a positive customer experience...every time!

We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service. We're looking for people with:

• Great customer service skills
• A 'can do, solution focused' attitude.
• Strong people and communication skills
• An understanding of contact centre technology
• The ability to work closely with colleagues in all departments

You’ll be call-handling and accurately diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You’ll need to be confident using own initiative and have the ability to update systems and follow processes.

We’d prefer you to have experience of working in a customer contact centre.

We're available for customers from 08.00 - 17.00 (Mon -Fri). We need you to be able to work flexibly within these hours.

Closing date: Sunday 28th May 2023, 23:59

Interview Date: W/C 5th June 2023

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.