VIP IT Support
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
- Provide face-to-face and remote Technology Support for Sky’s Executive and VIP community.
- Troubleshoot and resolve technical issues via phone, email, and remote desktop tools.
- Monitor and maintain hardware and software to ensure efficient performance and security. You will be interacting with platforms such as Microsoft Office 365, Exchange, ECP, Mobile Device Management, Apple IOS, Mac OS, JAMF, Windows 10 OS, InTune and FFB, Audio-visual, etc.
- Document and track incidents, requests, and resolutions using IT Service Management (ITSM) tools.
- Ensure timely and effective resolution of issues, meeting, or exceeding service level agreements (SLAs)
- Contribute to the development and implementation of IT policies, procedures, and best practices.
- Participate in regular team meetings to share knowledge, discuss issues, and collaborate on solutions.
- Experienced working in a high-pressured environment and communicating with executive-level clients.
- Deep understanding of the technology Sky uses with a passion for keeping up to date with the constantly evolving tech landscape
- Work closely with cross-company support teams to see opportunities that support our business objectives
- Ability to see and act upon potential issues, whether they are technical changes, processes or procedural
- You will need to participate and manage partners in other teams to achieve your goals which will demand good interpersonal and influencing skills, political awareness, and personal credibility.
- Cultural awareness, ability to operate across international boundaries
- Several years of relevant industry experience in a large enterprise company
- Sky Q, for the TV you love all in one place!
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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VIP IT Support • Sky
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