Senior Administration Assistant

Simarco is an established, award winning provider of international logistic and freight services, and we provide a wide range of tailored solutions for clients' throughout the UK, Europe and Globally across all Worldwide trade routes.

At Simarco we understand that global trade and industry markets are continually changing and expanding to meet customer needs. That's why our logistics, air, sea/ocean freight forwarding, road haulage & distribution and warehousing solutions are not only flexible but are tailored to meet clients' individual and ever-changing requirements.

Position:

We are currently seeking an experienced Administration Team Leader with a baxkground within freight forwarding to join the administration team based at our Head Office in Witham, Essex. The team are friendly, supportive and passionate about their work.

The main purpose of this role is to support the Customer Service Supervisor look the after day-to-day operation of the admin department by supporting with any escalations and managing the workload.

Job Role

• Working out charging on files from sales and purchase orders including customer charges and agent charges
• Raising invoices within a specific timescale for any vat/duties and customs clearance charges where no payments terms or very short payment terms
• Providing good customer service to customers regarding any queries and POD’s
• Liaising with agents
• Chasing purchase invoice queries and keep an updated track on their progress
• Purchase invoice passing
• Maintain effective administration
• Dealing with any escalations raised by the team.
• Providing support, motivation and encouragement to the team.
• Support the supervisor running all reports for month end within a strict time frame.
• Converting month end reports into figures and statistics.

Hours of Work

Monday - Friday

09:00 - 17:30

Option for Hybrid working

Requirements:

Experience & Skills

• Previous experience as a Team Leader or Supervisor within an administration setting.
• Previous knowledge using Forward Solutions is desired but not essential.
• Background within a freight forwarding setting would be advantageous.
• Proficient in Microsoft programs such as Word & Excel
• Ability to learn new systems easily and work under pressure
• Follow the companies SOP’s for compliance
• High level of customer service
• Ability to work with others as part of a team
• Highly numerateand attention to detail
• Good organisational skills to manage workload

Other information:

Compensation & Benefits

• Salary varies depending on experience
• 24 days annual leave plus 8 bank holidays
• Hybrid working
• Full training and support
• Cycle to work scheme
• Employee assistance program
• Extensive learning opportunities
• Employee Engagement Forum
• Reward and Recognition programme
• Monthly Pay Day Treat Day