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🇬🇧 United Kingdom Corridor 🛡️ Verified Employer Direct Placement

Customer Service Representative

🏢 Signify 📍 Remote 💼 Company - Public
Currency:
£42,000 - £65,000
£3,500 - £5,417 / mo
Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics
Location Base
Remote
Tier-1 UK Economic Zone
Est. Take-Home Pay
68% - 74% (After PAYE & NI)
Single tax filer baseline
Transatlantic Parity
1.0 GBP ≈ $1.28 USD Living Standard
Direct corporate benchmark

Position Overview & Specifications

Job Title
Customer Service Representative
Job Description
We’re looking for a Customer Service Representative to join our Signify Entertainment Team in the UK. This is a home-based position from the UK.
Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.
As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more! Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.
As a Customer Service Representative, you’ll be responsible for helping customers with complaints and questions, give customers information about products and services, take orders and process returns.
You’ll be part of global customer service team with Signify Entertainment, interacting with both sales and supply chain functions.
We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!
What you’ll do
  • Check availability of order and prepares delivery proposals.
  • Accept and validate sales orders.
  • Manage sales orders up to delivery.
  • Respond to customer questions and complaints regarding products and services.
  • Manage combined shipment, missing or dead on arrival products.
  • Manage customer master data.
Your qualifications
  • You hold a High School diploma and/or 0-3 years of working experience in a similar position.
  • Experience and the ability to establish rapport with customers.
  • You are passionate about providing excellent Customer Service.
  • Excellent communication, listening and collaboration skills next to a problem-solving mindset.
  • Strong commercial awareness.
  • Good computer skills.
What you’ll get in return…
  • We role model Inclusive behaviour & foster Diversity
  • We drive a culture of continuous learning
  • We build manager/leader capabilities
  • We build culture of praise and recognition
  • We involve employees in idea creation and decision making
  • We actively endorse and support Corporate Social Responsibilities
  • We drive sustainable change
  • Competitive benefits including option buy/sell plus holidays, private medical insurance options
  • We live and breathe our values – Customer First, Game Changer, Greater Together and Passion for Results
  • We measure and implement actions to support employee engagement
  • Competitive salary package including benefits such as holiday allowance, pension scheme, flexible working hours and family-friendly employment policies
  • Extensive set of tools to drive your career, such as a personalized learning platform, free training and coaching
  • Opportunity to buy Signify products with discount
We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.
See
#SignifyLife
through the eyes of our employees!
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Candidate Selection & Onboarding Process

1

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

2

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

3

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

4

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

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Hiring Organization
Signify

Apply for this Position

Location: Remote
Eligibility: Verified Employer Direct Placement
Schedule: Company - Public
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