Digital Personal Shopping Operations Assistant

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…

Rewards and benefits

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies

• Defined pension contribution scheme

• Generous bonus and/or commission scheme

• Enviable team member discount including sale previews and double discount days

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment

• Subsidised gym memberships

• Annual travel pass and cycle-to-work schemes

• A sustainable car salary sacrifice scheme

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance

• Access to a wide range of training programmes to help your career development

Read on to find out how you can play your part in Reinventing Retail…

Role Responsibility

As a part of our successful and expanding Digital Personal Shopping team, we are looking for an Operations Assistant who can support us in enhancing operations efficiency, data analysis and problem solving. As a member of the Digital Personal Shopping Team, and a subject matter expert of all things Selfridges, you will provide the first opportunity to deliver the best service to clients visiting the department in store or through our digital channels.

• Track and analyse Digital Personal Shopping sales performance, customer and cost metrics to support the Digital Personal Shopping team.
• Effectively analyse and organise data using suitable tools
• Collaborate with Personal Shoppers and Assistants to effectively support the operation acting as a helpdesk to any queries
• Work with Operations Managers on creating the operational framework to strengthen stock managements, raising POs’, Appointments etc.
• Build and maintain good relationship with stakeholders to ensure operational efficiency
• Prepare and create reports on the team’s sales performance to the wider business

The Ideal Candidate

• Great analytical skills, able to visualise and organise data
• Collaborative, working with key stakeholders to simplify ways of working
• A great communicator. You have good communication skills and can build professional and lasting relationships
• Customer-focused, putting your customers at the heart of everything you do
• Pragmatic and solutions orientated, breaking down complex problems and providing innovative solutions
• Flexible – able to adapt your style to suit different situations

About the Company

Everyone is welcome

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.

Our awards cabinet

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Selfridges