IT Support Engineer

SDLMinorfern are hiring!

SDLMinorfern is looking for a friendly, well-organised and enthusiastic IT Support Engineer to come and join our IT Department at Head Office.

The role involves providing 1st & 2nd line support for the Service Desk. You will be part of the Service Desk Team providing an excellent level of support to our internal customers and their infrastructure. This is a fast-paced and exciting role where every day is different and new challenges are met with determination and creativity, working with a multitude of services and systems.

If you have a passion for technology and providing efficient and knowledgeable IT advice and problem solving this could be the role for you.

Each working week consists of 40 hours, made up of 5 x 8.5-hour days Monday to Friday. Between the hours of 7.30 and 6.00pm. This role may also involve Saturday working for the needs of the business. You are entitled to a meal break of 30 minutes.

If you’re successful, we offer competitive benefits, such as:

• Pension scheme and 3% contributions after 3 months service
• Staff discount in our shops
• Access to a Health Cash Plan after a successful probation period where you can claim back money on things like dentists’ appointments or opticians’ checks
• Access to a benefits portal and many online discounts with major retailers, restaurants, local attractions, cinema tickets, holiday discounts, and much more
• Discounted gym memberships
• A death in service scheme
• 24-hour Employee Advice and Info Line
• Access to a 24/7 phone line for doctors’ advice, and an expert second opinion service
• Long service holidays
• Company branded uniform

We will also ensure you have ample opportunity to grow and develop both personally and professionally, but the greatest reward will be knowing you’re a part of a business which makes their customers happy every day.

Why should you come and work for SDLMinorfern?

We have become a leading motor factor since our founding in 1978. We now have 12 branches across the North Midlands and South Yorkshire making over 1,000,000 deliveries a year!

We have been a family run business for over 40 years, and we have become one of the UK's leading distributors of replacement parts for cars and vans. SDL Minorfern offers a full all-makes programme covering European, American, Japanese & Korean Vehicles. We also offer an extensive range of motor oils, garage equipment & consumables.

So, what are you waiting for? Come and join us and become part of a flourishing family business built on Trust, Pride, Reliability, Respect, Passion and always putting our customers first.

What will the role be?

To be successful, you must have great time management skills and be adaptable to a fast paced working environment,

• Answering phone calls and logging tickets in our CRM
• To assist with technical projects in conjunction with the wider team.
• Visit Branches / Customers' sites where required to provide on-site technical support.
• Provide remote support to internal customers as required.
• Continue your training and development within the company.
• This is not an exhaustive list and you may be required to perform duties as assigned, within your scope of practice.

Additional Responsibilities:

• Key Objectives - These will be determined by your line manager in line with business, client and market requirements. These will be reviewed regularly.
• Be part of the team that represents our company and maintain our high standards and company values.
• Be an excellent team player with a desire to succeed.
• Demonstrate excellent communication skills even when under pressure

What will the role require?

Knowledge, Skills & Experience:

Customer Service

• Friendly and approachable manner
• Ability to build strong customer relationships.
• Effective communicator
• Able to achieve targets defined within the Service Desk KPIs.
• Passion to deliver top class customer service.

Communication

• Clear understanding of working within a support/service desk environment
• Excellent verbal and written skills

Organisational

• Ability to multi-task and prioritise workload.
• Work well with little supervision both individually and in a team environment
• Flexible, motivated approach with a positive outlook
• Ability to work well under pressure.
• Update training specification sheets for roll out.
• Maintain and update IT policy’s.

Problem Solving

• Proficient problem solver
• Strong analytical skills
• Ability to understand technical support issues and provide initial support and diagnosis.

Engineering/Software Support

• Proficiency of Networking and Routing
• Experience with supporting Microsoft Office and Office 365
• Knowledge of data cabling Ethernet/Fibre
• Experience of on-site or cloud-based telephony systems.
• Experience of Audio Visual, & CCTV.
• Experience with the administration of wireless systems
• Understanding of ERP Systems.
• Ability to work with Active Directory and other Server Applications
• Excellent working knowledge of supporting Windows.
• Cyber security management
• Asset management and renewal procedures
• Knowledge of Mobile Device Management – Phones / Tablets
• Experience of printer management and maintenance
• Knowledge of cloud security

Job Types: Full-time, Permanent

Salary: £28,000.00-£32,000.00 per year

Benefits:

• Employee discount
• On-site parking

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Clay Cross, S45 9NF: reliably commute or plan to relocate before starting work (required)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person