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🇬🇧 United Kingdom Corridor 🛡️ Verified Employer Direct Placement

Customer Service Advisor

🏢 ScS 📍 Sunderland, North East England, England 💼 Company - Public

Currency:

£20,574 - £20,574

£1,715 - £1,715 / mo

Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics

Location Base

Sunderland, North East England, England

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

Direct corporate benchmark

Position Overview & Specifications

Description

Are you good at making people feel comfortable and reassured?

Are you looking for a career where you can learn and grow?

Fancy being part of the voice of ScS?

Then we think you’d love working with us as a Customer Experience Advisor

Customer Experience Advisors are part of the voice of ScS, giving our customers a great experience and helping with any enquiries. And while you support them, we’ll support you with a warm and friendly working atmosphere with opportunities to advance your career.

What’s the opportunity?

As part of the Customer experience team, you’ll be responsible for dealing with customer queries on all aspects of the customer journey, from where is my order? To Aftercare queries once the furniture or flooring has been delivered.

What does the role involve?

Speaking to customers over the phone, listening to their queries, including complaints and providing a friendly resolution to any problems they may have
Answering high volume calls within a busy environment, putting the customer at the heart of everything you do
Diagnosing product issues and arranging follow up appointments with relevant internal teams
Demonstrating a passion for providing first class customer service
Dealing with demanding calls in a calm and professional manner

Who are we looking for?

We’re looking for someone who has brilliant communication skills and can make our customers feel comfortable knowing that you’ll do everything you can to help resolve their query.

Experience within a customer service role – face to face or in a call centre environment
Experience within an admin role (desirable)
A good listener – the ability to listen to not only what our customers say but also what they don’t say
Ability to make and influence decisions and the confidence to solve problems
A real people person – the ability to build strong relationships with our customers and colleagues
A team player
Flexibility to work shift patterns
Excellent written and verbal communication skills
IT literate
Strong work ethic, resilient, self-starter and a can do attitude

Hours and shift pattern:
We work hand in hand with our retail stores, so our operating hours often reflect their opening times. However we are happy to discuss shifts patterns which suit your needs as well as our customers.

What’s in it for you?

Competitive salary
Flexible approach to office / home working
22 days holiday plus bank holidays
Career progression
Access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, evouchers, cashback and more!
Competitions and incentives
Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
Share Incentive Plan
Pension
Cycle to Work scheme
Long service benefits

About ScS

We are one of the UK’s leading sofa and carpet specialists, and you can find us on numerous retail parks all over the country.

We have 99 retail stores, serviced by 9 distribution centres, a Digital Hub based in Coventry and a support centre based in Sunderland. For over a century, ScS has been providing customers with an excellent customer experience, selling beautiful products with outstanding value, quality and choice. Our primary product focus is in retailing sofas, flooring and dining, helping customers to create the home they’ll love and that’s where you come in…

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Candidate Selection & Onboarding Process

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

International Career Advisory • Verified Partner Network

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Hiring Organization

ScS

Apply for this Position

Location: Sunderland, North East England, England

Eligibility: Verified Employer Direct Placement

Schedule: Company - Public

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Quick Action Customer Service Advisor