Sewer Response Network Maintenance Operator

Together we are Trusted to Serve Scotland.

How’s this for job satisfaction: at Scottish Water we look after Scotland's most precious natural resource. From source to tap, we’re guarding Scotland’s reputation for refreshingly pure water, and caring for our environment at the same time.

Fancy doing your bit? Join our Sewer Response Team covering Edinburgh, the Lothians, and the Borders.

What you’ll do

Your priority will be resolving customer issues. You’ll grab each issue with both hands, investigate problems and find solutions that make for happy customers.

You’ll carry out routine repairs and maintenance on the water network infrastructure, clear choke issues, and make sure plant equipment and vehicle safety is up to scratch – beyond scratch, even. All while putting health and safety first, second, third and fourth.

You’ll also keep any service disruption to a minimum, making sure customers know what’s what if there does need to be a temporary switch-off.

Accurate reports are essential, so you’ll be across reporting systems for measuring performance and productivity. And as part of the team, you’ll take your turn on the standby rota for out of hours work.

What you’ll bring

You’ll spend a fair amount of time working alone, so you’ll need to be self-motivated, but still eager to contribute to the team’s goals. IT skills are a must, as you’ll be using digital equipment and apps throughout the day – you should be a quick-learner, ready to turn your cursor to new software.

Empathy and communication are important – you’ll listen to customers’ issues and make sure they know Scottish Water cares about making things right. Your written skills will be strong too, as you’ll be drafting regular reports.

A full, clean driving licence is non-negotiable – you’ll need to travel around various sites. On top of that, you’ll be certified in NRSWA, DOMS, and HCOP to operator level and experienced in water network maintenance.

A few ‘nice to haves’: it would be ideal if you hold CPCS for 180/360 excavators and have your HGV licence. And experience of cable avoidance tools would be good.

What you’ll get:

The salary band for this role is £21,053 - £28,425 per annum, dependent on skills and experience.

You can also expect:

The closing date for applications is the 1st of June 2023.

Do you have any support needs?

Please let us know if there are any changes we can make to our application and selection process to make it easier and more comfortable for you. Email us with the vacancy reference number in the subject line so we can work with you to support you throughout your application.

Working at Scottish Water

Scottish Water is one of the UK's leading water companies, the quality of drinking water and satisfaction with the service we provide our customers has never been higher - but we want to be even better – and you could help play an important part!

We take employee engagement very seriously and have an inclusive and collaborative work environment where we respect people’s differences. We are committed to creating an engaging environment and a positive experience for our employees.

We were recently recognised as a Top 10 Flexible Employer in Scotland at the Flexibility Works Awards 2021 and by The Times as a Top 50 Employer for Women in 2019.

In 2019 we also won the Age Inclusive Award at The Herald and GenAnalytics Diversity Awards and were winners of the Best Public Sector Employer at the Family Friendly Working Scotland Awards 2020.
We have Carers Positive Exemplary Status and were Silver Award 2019 & Gold Award winners 2020 of the Defence Employer Recognition Scheme (DERS).

We aim for work to be an energising and fulfilling experience and everyone plays their part to ensure that Scottish Water is trusted to serve our customers and communities.

We are passionate about creating opportunities for young people and are proud to have achieved the Gold standard in the Investors in Young People accreditation, demonstrating our commitment to creating rewarding opportunities for young people.

You will have access to a host of benefits which include 38 days holiday a year, a defined benefit pension scheme, a discounted medical cash plan and cycle to work, plus a variety of agile working arrangements and family-friendly policies designed to support your wellbeing.

Next Steps

Any offer of employment with Scottish Water will be subject to the successful completion of a mandatory pre-employment screening process, including Disclosure Scotland and eligibility to work in the UK. Details can be found on our website.

For more information about this role or if you require any additional support throughout the application process please contact the recruitment team:

As part of our commitment to developing a flourishing Scotland, it is important that Scottish Water employees are resident in Scotland and contribute to the Scottish economy by paying Scottish income tax on their earnings. As a result we ask all potential employees to confirm that they are resident in Scotland, or to confirm their intentions to move to Scotland within 3 months of their start date.

Please note that candidates who have not submitted an application in the last 12 months will be automatically removed from our system records.