IT Customer Support Engineer
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
About The Role
We are actively building diverse teams and welcome applications from everyone.
Role: IT Customer Support Engineer
Location: Heathrow & Gatwick (Customer Site)
Contract Type: Permanent / Shift
1st Shift - 07:00 - 16:00 (8 Hours)
2nd Shift - 09:00 - 18:00 (8 Hours)
2nd Shift - 10:00 - 19:00 (8 Hours)
6 Days on 3 Off
OOH Standby Coverage one in three Weeks
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role Requirements
- Provide high quality support on IT hardware and software products, within the required Service Level Agreements.
- Work efficiently and proactively to deliver IT support services to a wide portfolio of customers.
- Using your strong Technical and Customer Service skills, you will ensure that customer issues are dealt with in a professional and timely manner
- Opportunity to become a trusted adviser to the customer across a range of technical areas.
Skills/Experience
- Have experience of supporting a range of PC, Laptop, Printer technologies within a site or field environment
- Pride yourself on delivering the highest quality service to the customer
- Relish the prospect of the opportunities to train in new technologies and services
- Possess excellent customer service skills.
- Have strong communications skills and be a strong team player
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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IT Customer Support Engineer • SCC
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