Graduate Client Support Analyst

S&P Global Market Intelligence
The role: Graduate Client Support Analyst

The team: Brokerage, Research, Sales & Trading (BRST)The BRST Client Success team is responsible for managing all non-commercial aspects of BRST client relationships. Our business segment comprises a unique set of workflow and data solutions and in EMEA we have a broad and diverse client base including some of the region’s largest banks and financial institutions. We place great emphasis on building and maintaining strong client relationships. We collaborate closely with Client Success teams in other regions and with other departments including sales, product/commercial strategy, product development and technical support.

The impact: Client Support is a critical part of the Client Success organization as it plays a key role in ensuring that each client has an excellent experience working with our company and our products, day in day out. Client Support Analysts are the face of S&P Global and therefore the impression they leave on our clients matter and must be top notch. S&P Global is a client-centric organization and we pride ourselves in the exceptional client service our team provides.

What's in it for you:

• Opportunity to become an expert in the BRST suite of products - workflow and data solutions relied upon daily by thousands of professionals globally in key financial markets
• Gain client-facing experience early on
• Collaborate and network with a broad range of internal teams, based locally as well as in other regions.
• Opportunities for further career development. Several onward career pathways are open to BRST Client Support Analysts including Product Consultancy, Sales, Product Development and Product/Commercial Strategy.

Responsibilities:

• Resolving clients’ inbound queries
• Providing client training
• Supporting Sales with pre-sales activity
• Performing software testing
• Liaising between clients and internal departments
• Documenting client interactions

What we're looking for:Key qualifications:

• Minimum 2:1 (or equivalent) bachelor’s degree – either already achieved or expected to achieve by summer 2023.
• Proficiency in MS Office applications

Key Soft Skills:

• Interest in pursuing a career in financial markets and/or FinTech/data
• Previous experience in a customer-facing role
• Excellent verbal and written communication skills
• Excellent organizational and multi-tasking skills
• Confident and friendly manner
• Fluency in any European language(s) would be advantageous, but not required

Eligibility: The successful candidate should have the right to work at the start of their application.

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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

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Job ID: 287433
Posted On: 2023-05-15
Location: London, United Kingdom