Customer Support / Onboarding Specialist (Remote/Hybrid)

Role Overview

We’re hiring for a proactive Customer Support Specialist with a passion for technology, a keen eye for detail and a “customer-first” attitude. In this role you will support customers and end-users in building their tech platform with RecruitHub, optimising their usage of the technology resources and be the first point of contact for customer inquiries.

About Us

RecruitHub is on a mission to disrupt the $500bn recruitment industry by providing a ‘digital first’ Business-as-a-Service platform that gives our customers an insurmountable productivity edge over their competition. Our aim is to underpin the industry in the way that Shopify does e-commerce by allowing the best recruiters to become entrepreneurs, powered by a fully-integrated end-to-end technology and services platform and sales/delivery network that is better than any of the leading firms in this space.

Our platform includes:

• Best-in-class recruitment technology stack and embedded sales & market intelligence data augmented by proprietary integration & automation
• Expert advisory & management frameworks to launch, run and scale operations while carefully managing financial and operational risks
• Access to a peer network, sales network, and supplier marketplace
• Access to our investor network for launch and growth capital

We are a rapidly growing start-up with market-leading product, powerful customer proposition, strong revenue growth and an expanding customer base spanning the UK, EU, US and UAE.

Having recently closed our Seed funding round we are building our team and expanding our presence in the US and other international markets ahead of a Series A in H1 2022.

Responsibilities

• Manage the customer onboarding processes
• Provide excellent customer services on the front-line, handling contact with software providers and customers
• Support process improvements
• Learn the RecruitHub platform inside and out to maximise clients’ effectiveness on the platform and help with their inquiries
• Receive clients’ support requests via internal support ticketing system and emails
• Answer questions regarding product functionality and produce tutorials for the end users
• Escalate cases that are unresolved and communicate effectively with other teams to ensure timely resolution
• Collaborate with RecruitHub’s founders, product team, customer success managers & marketing partners to identify customer pain points and any new business opportunities

About You

• A tech-savvy professional with keen interest in technology and software business
• An excellent communicator with natural empathy towards the customer needs
• A methodical problem-solver with an eye for detail and ambition to resolve issues in timely manner
• A results-focused innovator, excited to try new tactics and techniques to deliver results rapidly and effectively
• A legacy-builder, aiming to have a tangible impact on a fast-growing business and own their results
• A collaborator who enjoys working with ambitious teams to ensure best customer experience

Requirements

• 6+ months experience in an IT or customer support position, preferably B2B or SaaS
• Proficiency in Microsoft Office Suite. Familiarity with other software applications is also a plus
• Excellent communication skills
• A goal-oriented mindset
• A desire to test yourself in a fast-paced environment with ambitious goals
• Strong academic record

Preferred

• Experience using Microsoft Office 365 Admin Portal
• Experience working in IT support
• Experience working with CRMs
• Previous start-up or scale-up experience

What We Offer

• Flexible, hybrid WFH & office-based model in central London location
• Stimulating, fast-paced, high-collaboration working environment
• Results-focused atmosphere with excellent work-life balance
• Open, transparent, supportive and good-humoured corporate culture
• Regular team incentives, personalised rewards and social events
• Active charity participation and fundraising schemes
• Generous annual leave and employee sabbatical program
• Personal development allowance

Job Types: Full-time, Permanent

Salary: £16,000.00-£25,000.00 per year

Benefits:

• Company events
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Performance bonus

COVID-19 considerations:
We follow government advice on WFH to keep our employees safe.

Education:

• Bachelor's (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: Hybrid remote in London WC2H

Application deadline: 19/02/2023