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🇬🇧 United Kingdom Corridor 🛡️ Verified Employer Direct Placement

Customer Service Advisor (FT)

🏢 Recra Consulting 📍 Leicester, England 💼 Company - Public

Currency:

£24,000 - £24,000

£2,000 - £2,000 / mo

Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics

Location Base

Leicester, England

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

Direct corporate benchmark

Position Overview & Specifications

Recra is currently recruiting for a Customer Service Advisor for their well-known client within the LE4, this business is a market-leading and fast-growing business. It is an ideal time to join a business that could offer future progression and development.

Job Details:

The job is all about connecting with the customer and doing everything you can to make the experience of buying from our client a good one.
You need to be passionate about listening to customers, communicating with customers effectively, and taking ownership of their queries through to a successful conclusion.

Your Main Responsibilities will be:

Answering calls and emails as part of a fast-paced Customer Service Team, reporting to the Customer Services Manager.
Manage any queries, feedback, or escalations with manufacturers or third-party delivery companies.
Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience.
Ensure each customer has a positive experience and will become a repeat customer.
Deal with day-to-day administrative tasks within the department.
To optimize the performance of the Customer Services Team by continually improving our customer's experiences.
Proactively and demonstrably contribute to Customer Service initiatives as advised by your Management Team.

About You:

We are looking for someone with a genuine desire to go beyond to provide exceptional customer service and someone with experience in communicating with customers effectively via various channels.
You must have excellent communication and interpersonal skills to be able to deal diplomatically with a range of people inside and outside of the business.
Exceptional attention to detail, proven general IT skills, and someone who can work individually, or as part of a close-knit team is a must.
Ideally 3+ years experience in Customer Service and complaints handling.

Hours of work:

Monday to Friday 9 am - 5:30 pm for 3 weeks and one week will cover the weekend but you will be given two mid-weekdays as rest off during that week.

If you'd like more information, then please get in touch on 0116 4646336.

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Candidate Selection & Onboarding Process

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

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Hiring Organization

Recra Consulting

Apply for this Position

Location: Leicester, England

Eligibility: Verified Employer Direct Placement

Schedule: Company - Public

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