Hotel Receptionist (Full time)

Do you love customer service? Do you thrive at sales? Want to hone your admin skills? Why not combine all these skills and apply for a full or part time Receptionist role at one of our hotels - The Berkeley Square Hotel, The Clifton Hotel, The Rodney Hotel and The Washington

As Hotel Receptionist, you will need to be friendly, sales-driven and confident. You will take pride in your work and will ensure that each of our guests has the best experience possible.

This is a full time position and will be located in one of our hotels based in Clifton, Bristol.

Company perks:

• 20% company discounts in our restaurants and friends and family discounts in our hotels
• Free meal on shift
• Uniform provided
• Great development and fantastic opportunities for progression

Key information for the Hotel Receptionist job:

Contracted Hours: Full time, 39 hours per week worked to a rota that will include evening and weekend work (rotas cover a 3-week period and you will typically have one weekend in 3 off)

Shift times: Full time, 5 shifts per week, comprising a combination of early shifts (approx. 7am - 3pm) and late shifts (approx. 2pm - 10pm)

Salary: £20,280 per annum plus bonuses

Overtime: Agreed overtime is paid at a rate of £11 per hour. Non-agreed overtime is not paid, but may be taken as time in lieu with the agreement of your manager.

Quarter is an established, independent community of hospitality businesses that has been satisfying customers and guests for over 60 years! Whilst you will be working hard, you will also be working within a friendly and welcoming team. There is a lot for our receptionists to learn, but a lot to gain from the role as well!

About our ideal Hotel Receptionist:

You are friendly, confident and passionate about providing fantastic customer service to our guests. Youll be a team player willing and able to help out where needed and support your colleagues. You are motivated by meeting targets and are sales driven. Youll also enjoy the more administrative side of the role and will have fantastic attention to detail and the ability to anticipate what guests need!

What youll be doing as Hotel Receptionist:

Reporting to the Hotel Assistant Manager, you will be involved in:

• Delivering excellent customer service for our guests no day is the same!
• Making room sales and meeting sales targets
• Checking guests in and out taking payments and processing correctly
• Handling guest enquiries and helping our guests have the best stay possible
• Admin duties

The application process:

To apply for the role, please send your CV and covering letter via the apply now link. The closing date for applications is Friday 17th February.

Shortlisted applicants will be contacted by email first to confirm a time for a first round telephone interview. The interview process will involve a first round telephone interview with a member of the HR team and short-listed candidates will then be invited for a final round interview.

We reserve the right to close this role before the given deadline in the event a suitable candidate is found.