Front Desk Receptionist (Part time)

Do you love customer service? Do you thrive at sales? Want to hone your admin skills? Why not combine all these skills and apply for this exciting Receptionist position within our boutique hotels at Quarter.

As Hotel Front Desk Receptionist, you will need to be friendly, sales-driven and confident. You will take pride in your work and will ensure that each of our guests has the best experience possible.

This is a part time position (24 hours per week) and will be located at either the Berkeley Square Hotel or the Washington Guesthouse in Clifton, Bristol.

Company perks:

• Uncapped bonus scheme - on average you can expect to take home around £80-£100 per month in bonuses, but our top performers achieve even higher than this!
  
• 20% company discounts in our restaurants and friends and family discounts in our hotels
• Free meal on shift
• Uniform provided
• Great development and fantastic opportunities for progression - you will be considered for Head Receptionist after 3 months and will have a pay review after 6 months

Key information for the part time Hotel Front Desk Receptionist job:

Hours: Part time, 24 hours per week worked to a rota that will include evening and weekend work (you will have between 1.5 and 2 weekends in 3 off)

Shift times: 3 shifts per week, comprising a combination of early shifts (approx. 7am - 3pm) and late shifts (approx. 2pm - 10pm)

Salary: £10.65 per hour plus uncapped bonuses (on average around £80-£100 extra per month, however the uncapped nature of the bonus means that our top performers can expect to take home even more than this)

Overtime: Agreed overtime is paid at a rate of £11 per hour. Non-agreed overtime is not paid, but may be taken as time in lieu with the agreement of your manager..

Quarter is an established, independent community of hospitality businesses that has been satisfying customers and guests for over 60 years! Whilst you will be working hard, you will also be working within a friendly and welcoming team. There is a lot for our receptionists to learn, but a lot to gain from the role as well!

About our ideal Hotel Front Desk Receptionist:

You are friendly, confident and passionate about providing fantastic customer service to our guests. Youll be a team player willing and able to help out where needed and support your colleagues. You are motivated by meeting targets and are sales driven. Youll also enjoy the more administrative side of the role and will have fantastic attention to detail and the ability to anticipate what guests need!

You will, ideally, be available to work either an early shift (7am - 3pm) or late shift (2pm - 10pm) on Mondays and Tuesdays as well as one other weekday and the weekend.

What youll be doing as Hotel Front Desk Receptionist:

Reporting to the Hotel Assistant Manager, you will be involved in:

• Delivering excellent customer service for our guests no day is the same!
• Making room sales and meeting sales targets
• Checking guests in and out taking payments and processing correctly
• Handling guest enquiries and helping our guests have the best stay possible
• Admin duties

This is not a role that can be worked remotely, so successful applicants need to be able to work within the chosen hotel.

The application process:

To apply for the role, please send your CV and covering letter (ideally as PDF documents) via the link below. The closing date for applications is Friday 28th April 2023.

Shortlisted applicants will be contacted by email first to confirm a time for a first round telephone interview. The interview process will involve a first round telephone interview with a member of the HR team and short-listed candidates will then be invited for a final round interview.

We reserve the right to close this role before the given deadline in the event a suitable candidate is found.

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