ServiceNow Specialists

Be it support with regulation, risk or compliance, Operate delivers. Human-led and tech-powered, it is the backbone of PwC’s unique approach to operational delivery - Execution Managed Services. Harnessing the power of tech and data, we work with some of the most recognisable organisations worldwide, wherever they need us to be. We deliver sustained outcomes through our managed solutions, as well as transforming and running complex operational processes that often create challenges or hinder client progress. Underpinning all of this is our commitment to ensuring our people are equipped with tomorrow's skills to drive success for our clients today.

About the team

Operate Digital is the central function that creates and runs technology. We

also transform the way our clients use technology in delivering assets to

our clients across a wide range of business processes. Working with

industry leading, alliance partners across architecture, development, and

multiple other technologies, we interact with all technology platforms and

provide tangible technology delivery at scale.We are building a suite of

connected and intelligent capabilities, adopting new and emerging

technologies, and using the latest Agile, Cloud and DevOps approaches to

maximise our effectiveness along with client value from public cloud

offerings.

Skills and experience

• Experience working with ServiceNow modules like, ITSM, ITOM, ITAM and Integration Hub in a multi cloud and multi-client environment.

• Experience creating complex workflows for automation of cloud deployments

• Experience designing and implementing ServiceNow Dashboards and Reports

• Experience delivering in an ITIL environment

• Experience of DevOps & cloud practices across major public cloud providers

• Service Design and Operations

• Multi cloud platform understanding

• Good understanding of service-oriented architecture, software application architecture and the ability to consult with customers about these topics

We're looking for a number of ServiceNow specialists to join our growing Cloud Managed Services team. After applying, our specialist team of Cloud experts will talk you through your experience and help align you to the best role for your skill set.

Role Description and Responsibilities

A ServiceNow Specialist is required to join the new Cloud Managed Services function within PwC Operate Digital with responsibility for the successful implementation and support of our ServiceNow platform.

The ServiceNow Specialist will engage with all projects which require multi cloud platform integrations and be responsible for the ongoing support for ServiceNow in a multiple client environment.

The ServiceNow Specialist will also establish and build relationships with key internal stakeholders to ensure a seamless end to end delivery for our clients and work closely with our Application Managed Services team successful client go lives.

• Develop and implement ServiceNow modules and integrations from initiation to completion, tailored to the customer requirements.

• Develop workflows and scripts to automate and improve business processes.

• Understand detailed requirements for design, implementation, test automation and delivery of complex customer solutions.

• Solve complex problems in a highly dynamic and agile environment.

• Provide service management reports to support SLA compliance

• Driving process optimisation, efficiencies and productivity automation

• Engage with the technical teams to produce detailed designs of requirements.

• Establish working relationships across all Operate Digital team members such to achieve the best result for the customer.

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